New features that make daily life even easier
The COSMOTE APP is being enriched with new features, giving all COSMOTE customers a new digital customer care experience via their mobile phones. From tracking the progress of their orders for new connections -including the equipment- and the status of malfunction reports to the basic tariff plan renewal and bill payment functions already enjoyed by users, the COSMOTE APP is an integrated communication tool for all COSMOTE customers.
In this new era of the
COSMOTE APP, COSMOTE customers can access service for any issue or question they might have, through the upgraded 'Help' section and via Chat. They can also track the progress of their orders and access information on the delivery of their equipment, report fixed-line faults and monitor its resolution, including estimated date of repairs.
Furthermore, post paid customers travelling abroad can activate roaming service to monitor the available MB, air time and SMS of their tariff plan, also activating roaming packages depending on their destination country.
COSMOTE customers –wherever they are– can directly and securely access and manage all of the family’s fixed-line, mobile and prepaid plans, as well as their home WiFi router. They can monitor their available balance, receive timely bill notifications in order to pay them instantly and securely via the app, receiving 3GB for free every time. Additionally, they can top up the pre-paid cards of the whole family or third parties, and pay their loved ones' COSMOTE bills. Under the “For You” section, they can also take advantage of a large number of daily offers, deals and coupons from an extensive network of selected partners.
The COSMOTE APP is an important tool for professionals, too, enabling management of all business mobile and fixed-line connections.
With 2 million active users every month, the COSMOTE APP meets all communication needs. In recent months, the app has been used by 300,000 customers per day, on average.
Responding to the modern needs of its customers, COSMOTE continues to enrich its digital products with “smart” solutions, contributing to a better world for all through technology.