OTE Group Integrated Management System Policy
We, at OTE Group, aspired by OUR VISΙON, MISSION and STRATEGIC PRIORITIES, strive to enhance our successful customer-oriented philosophy, our competitive position and the provision of technologically advanced products and services.
As a responsible corporate citizen, we aim at delivering value to our stakeholders and believe that quality, health & safety at work, rational energy management, environmental protection, information security and personal data protection, awareness and education, as well as business continuity constitute crucial concerns embedded in our company's culture. In this context, we expect our senior management to act as role models.
Aiming at Business Excellence, we therefore commit ourselves to:
- Continually improving our operations and performance by setting, monitoring and reviewing our objectives with the intent to meet and, where possible, to exceed the expectations of our stakeholders, including customers, shareholders, associates, our staff and the wider community,
- Acting with foresight and complying with the requirements laid down by applicable legislation,
- Ensuring a sufficiently high level of information security and personal data protection,
- Effectively managing IT services, which satisfy all applicable requirements defined by customers and interested parties, and working for the continuous improvement of these services,
- Achieving a high level of business continuity,
- Endorsing consultation & participation of employees and their representatives in matters of Occupational Health & Safety,
- Endorsing participation of our staff, our contractors and suppliers in the achievement of our goals, regarding the quality of our work, health and safety, the rational use of energy, and the protection of the environment, by implementing all relevant regulations and programs adopted,
- Striving to find innovative approaches regarding our operations, products and services, adopting proactive practices to reduce environmental impact and pollution, continuously improving energy performance amongst other by supporting the procurement of energy efficient products and services - and avoiding potential injuries or ill health of our personnel, partners and the general public,
- Keeping the public, our personnel and our stakeholders informed on issues regarding quality, environment, energy, health & safety at work, information security and personal data protection,
- Voluntarily protecting the public through the principles and recommendations laid down in the EMF policy, including transparency, information, participation and promotion of science,
- Determining the elements for the correct practicing of road safety management, in order to prevent and avoid traffic accidents,
- The planning and provision of effective and high-standard educational programs by GERMANOS Educational Center,
- Fully complying with the requirements of our Integrated Management System, but also to continuously improving its effectiveness.
M. Tsamaz, Chairman & CEO OTE Group (23/12/2022)
Integrated Management System, as per PAS99:2012
PAS99 (Publicly Available Specification) certification provides the world's first specification for Integrated Management Systems. It was developed in response to market demands to integrate into a System, with a common methodology, the requirements of the certified management systems.
Certificate Registration Number:
OTE Group: 20557210004576
OTE: 20557210004576/01
COSMOTE Technical Services: 20557210004576/03
GERMANOS: 20557210004576/04
COSMOTE e-Value: 20557210004576/05
Quality Management System, as per ISO 9001: 2015
All company activities are certified as per the ISO 9001, the internationally recognized standard for Quality Management. It provides systematic control of the company's operational activities, in order to ensure that customer needs and expectations are being met.
Certificate Registration Number:
OTE Group: 20001210004567
ΟΤΕ: 20001210004567/01
COSMOTE Technical Services: 20001210004567/03
GERMANOS: 20001210004567/04
COSMOTE e-Value: 20001210004567/05
e-Value ΜΕΠΕ: 20001210004567/06
COSMOTE Global Solutions: 20001220006717
Occupational Health and Safety Management System, as per ISO 45001:2018
The Company's firm commitment that its most valuable asset is Human Capital, is also evidenced by the certification of the Occupational Health and Safety Management System as per ISO 45001. The acquisition of the ISO 45001 Certificate is in line with the Company's compliance with relevant legislation, regulations and Management System’s policies and procedures, aiming to address occupational health & safety risks and to minimize workplace hazards.
Certificate Registration Number:
OTE Group: 20152210004569
OTE: 20152210004569/01
COSMOTE Technical Services: 20152210004569/03
GERMANOS: 20162210004569/04
COSMOTE e-Value: 20162210004569/05
Environmental Management System, as per ISO 14001:2015
The Company’s high priority for environmental responsibility has been sealed through the implementation and certification of an Environmental Management System according to ISO 14001. It focuses on recognizing the environmental impact of the company’s activities in order to successfully manage and systematically improve its performance in this field.
Certificate Registration Number:
OTE Group: 20051210004568
ΟΤΕ: 20051210004568/01
COSMOTE Technical Services: 20051210004568/03
GERMANOS: 20051210004568/04
COSMOTE e-Value: 20051210004568/05
Energy Management System, as per ISO 50001:2018
The company's Energy Management System certification according to ISO 50001 standard, reflects its commitment for efficient energy management, by continuously improving its energy performance and by adopting best practices for energy resources saving.
Certificate Registration Number:
ΟΤΕ: 20000210004575
Management Systems for Educational Organizations as per ISO 21001:2018
By obtaining certification of the Management System for Educational Organizations according to ISO 21001, our training center, Retail Academy COSMOTE GERMANOS’, efficient operation and high level of the educational programs as well as the center's ability to effectively provide, produce and share deep knowledge for the development of our people in the 1st line of shops, is confirmed
Certificate Registration Number:
GERMANOS: 20000240010435
Business Continuity Management System, as per ISO 22301: 2019
The Company considers its responsibility to maintain its development path and to ensure the uninterrupted provision of quality telecommunication services, while maintaining the ability to cope with extraordinary circumstances. In this context, it has developed a Business Continuity Management System as per ISO 22301:2019 designed to ensure that the company continuously delivers its main products and services, while assuring the best possible experience for its customers and its corporate reputation.
Certificate Registration Number:
OTE Group: 20007210004571
OTE: 20007210004571/01
COSMOTE Technical Services: 20007210004571/03
GERMANOS: 20007210004571/04
COSMOTE e-Value: 20007210004571/05
Information Security Management System, as per ISO 27001:2013
The importance for the protection of the company’s critical information has been sealed through the implementation of the ISO 27001 standard, which specifies the requirements for the Secure Management of Information. The aim is to ensure that the organization has defined and implements adequate and appropriate technical and organizational measures related to the confidentiality, integrity and availability of information to adequately protect corporate and customer data.
Certificate Registration Number:
OTE Group: 20201210004572
ΟΤΕ: 20201210004572/01
COSMOTE Technical Services: 20201210004572/03
GERMANOS: 20201210004572/04
COSMOTE e-Value: 20201210005526
e-Value ΜΕΠΕ: 20201210005528
Cosmote Global Solutions: 20201220007395
COSMOTE Payments: 20201240010453
Privacy Information Management System 27701:2019
The importance given by the Company for the protection of personal data was sealed with the implementation of ISO 27701, in the form of an extension to ISO / IEC 27001, which specifies the requirements for the secure management of personal data.
The purpose is to ensure that the Company has defined and implemented adequate and appropriate technical and organizational measures to protect the personal data of the organization's customers.
Certificate Registration Number:
OTE Group: 20211220007504
OTE: 20211220007504/01
COSMOTE Technical Services:20211220007504/03
GERMANOS: 20211220007504/04
Risk Management - Principles and Guidelines, as per ISO 31000:2018
The Company has developed and implements for all its activities a common Methodology for timely identification, evaluation, and treatment of Corporate Risks, as per the requirements of ISO 31000: 2018.
Confirmation Registration Number:
OTE Group: 20000210006005
OTE: 20000210006005/01
COSMOTE Technical Services: 20000210006005/03
GERMANOS: 20000210006005/04
COSMOTE e-Value: 20000210006005/05
Governance of Organizations as per ISO 37000:2021
OTE Group has established, implements and maintains an effective Governance System of Organizations that lays the foundation for effective performance, responsible management and ethical behavior in order to fulfill the purpose of OTE Group, providing long-term value in line with the expectations of interested parties.
Confirmation Registration Number:
OTE Group: 20033240010571
OTE: 20033240010571/01
COSMOTE Technical Services: 20033240010571/03
GERMAN: 20033240010571/04
COSMOTE e-Value: 20033240010571/05
Anti-Bribery Management System, as per ISO 37001:2016
The Company has zero tolerance regarding corruption and bribery issues. To that end, we have developed and we apply - in a systematic and comprehensive manner - policies and procedures, as well as a series of safety measures in order to prevent and detect potential incidents in a timely manner.
Certificate Registration Number:
OTE Group: 20024210004574
OTE: 20024210004574/01
COSMOTE Technical Services: 20024210004574/03
GERMANOS: 20024210004574/04
COSMOTE e-Value: 20024210004574/05
Whistleblowing Management System, as per ISO 37002:2021
OTE Group has developed and implements a Whistleblowing Management System as per ISO 37002 where a report can be made, named or anonymous, by the employees or third parties, regarding the violation of the Legislation, the Company's Rules or the risk of such an incident taking place. The System is based on the principles of trust, impartiality, and protection. In this way we all contribute to the timely identification and addressing of wrongdoing and to maintaining the good reputation of OTE Group by demonstrating sound, ethical governance practices.
Confirmation Registration Number:
OTE Group: 20028230008322
OTE: 20028230008322/01
COSMOTE Technical Services: 20028230008322/03
GERMANOS: 20028230008322/04
COSMOTE e-Value: 20028230008322/05
Compliance Management System as per ISO 37301:2021
The Company, through its ISO 37301 Compliance Management System, provides good practice policies, procedures and guidelines for managing regulatory compliance issues, ensuring that they are implemented and that they continuously improve their effectiveness. The aim is to limit the risks of non-compliance, to safeguard the integrity of the Company, while, on parallel notifying the interested parties and the regulatory authorities that the management of the organization and of its compliance issues is based on international standards.
Certificate Registration Number:
OTE Group: 20025220007514
OTE: 20025220007514/01
COSMOTE Technical Services: 20025220007514/03
GERMANOS: 20025220007514/04
COSMOTE e-Value: 20025220007514/05
Road Traffic Safety (RTS) Management Systems as per ISO 39001:2012
Company's certification with Road Traffic Safety Management System according to ISO 39001, reflects its commitment to the reduction of road incidents and accidents and to the reduction of the severity of their consequences. In this context, targets have been set and action plans are being implemented to achieve improved results, while at the same time strengthening the safety culture.
Certificate Registration Number:
ΟΤΕ: 20002220007932
Information Technology Management System, as per ISO 20000-1: 2018
In the context of ICT Services management, the Company proceeded with the certification of the ISO 20000-1 IT Service Management System. In particular, it provides a systematic and integrated process system for efficient planning, migration, provision and optimization of services, providing added value to its customers.
Certificate Registration Number:
OTE: 20202210004553
Management System as per the Principles and Good Practice Guidelines for the Distribution of Medical Devices
The Company implements a System of Principles and Good Practice Guidelines for the Distribution of Medical Devices, in accordance with the requirements of the Ministerial Decision ΔΥ8δ / ΔΠ for 1348 products.
Attestation Registration Number:
ΟΤΕ (Annex GERMANOS e-shop): 04520160029
Assurance Reports on Controls at a Service Organisation | ΙSAE Reports
For OTE ISAE 3402 Type 2 Report (‘Assurance reports on controls at a service organization’) and ISAE 3000 Type 2 Report (‘Assurance Engagements other than Audits or Reviews of Historical Financial Information’) are being issued by an international auditing company in accordance with International Standard on Assurance Engagements οf the International Auditing and Assurance Standards Board. These reports relate to the design and operational effectiveness of controls and the respective control environment of ICT services delivered to customers.
Industrial Security Certification as per National Industrial Security Regulation
The companies OTE and Cosmote Technical Services maintain an Industrial Security Certification, as per the National Industrial Security Regulation (Official Gazette120/402565/Σ.3497/07.09.2020) [security classifications: National Secret, NATO Secret, EU Secret] regarding economic entities that process or manage National Classified Information – Materials. Its purpose is to establish measures and procedures to ensure the protection of National Classified Information - Materials by the economic entities that gain access to these.
PCI DSS (Payment Card Industry Data Security Standard)
Payment Card Industry Data Security Standard (PCI DSS) was created to increase controls around cardholder data.
Cosmote-eValue is a trusted PCI DSS compliant organization, with highly trained agents that are well-versed in the regulations and standards outlined by the Payment Card Industry.