Integrated Management System

"We", at "OTE GROUP", aspired by our VISION, MISSION and STRATEGIC PRIORITIES, strive to enhance our successful customer-oriented philosophy, our competitive positioning and the provision of technologically advanced products and services.

As a responsible corporate citizen, we aim at delivering value to our stakeholders and believe that quality, health-safety energy consumption and environment constitute crucial concerns embedded in our company's culture. In this context, we expect our senior management to act as role models.

Aiming at Business Excellence, we therefore commit ourselves to:

Continually improving our operations and performance by setting, monitoring and reviewing our objectives with the intent to meet and, where possible, to exceed the expectations of our stakeholders.
Acting with foresight and complying with the requirements laid down by applicable legislation, or even exceeding these, where we can.
Ensure a sufficiently high level of security and data protection.
Adopt an integrated approach to the efficient management of IT services.
Require our personnel, and our contractors and suppliers, to actively participate in achieving our objectives, regarding the quality of our operations, occupational health & safety, rational energy consumption and environmental protection, by implementing all relevant regulations and programmes adopted.
Strive to find innovative approaches for our operations, products and services, adopting preventive approaches to reduce our environmental impact & pollution, to improve energy efficiency and avoid potential injury and ill health of our personnel, partners and the general public.
Keep the public, our personnel and our stakeholders informed on quality, environmental, energy and occupational health & safety issues.
Voluntarily protect the public through the principles and recommendations laid down in the EMF policy, including transparency, information, participation and promotion of science.
Fully comply with the requirements of our Integrated Management System and continuously improve its effectiveness.

M. Tsamaz, CEO

Integrated Management System, according to PAS99:2012

PAS99 (Publicly Available Specification) certification provides the world's first specification for Integrated Management Systems. It was developed in response to market demands to integrate into a System, with a common methodology, the requirements of the certified management systems.

Certificate Registration Number OTE: 068180002
Certificate Registration Number COSMOTE: 068180001

Quality Management System, according to ISO 9001: 2015

All company activities are certified as per the ISO 9001 standard, the internationally recognized standard for Quality Management. It provides systematic monitoring of company's operational activities, in order to ensure that customer needs and expectations are being met.

Certificate Registration Number OTE: 041160207
Certificate Registration Number COSMOTE: 041160211

Environmental Management System, according to ISO 14001:2015

Company’s high priority for environmental responsibility has been sealed through the implementation and certification of an Environmental Management System according to ISO 14001. It focuses on recognizing the environmental impact of its activities in order to successfully manage and systematically improve its performance in this field.

Certificate Registration Number OTE: 042160043
Certificate Registration Number COSMOTE: 042160044

General Requirements for the competence of testing laboratories and laboratories, according to ISO 17025: 2017

The Company’s laboratory is accredited according to the requirements of the standard ELOT EN ISO / IEC 17025:2017, for measurements in the vicinity of communication antennas, radio and television station antennas, mobile telephone base stations, radars, microwave wireless network stations.

Accreditation Certification Number COSMOTE: 802-3

Occupational Health and Safety Management System, according to ISO 45001:2018

The Company's firm commitment that its most valuable asset is Human Capital is also evidenced by the certification of the Occupational Health and Safety Management System (ISO 45001). The acquisition of the OHSAS 18001 Certificate is in line with the Company's compliance with the legislation, related regulations and System policies / procedures, aiming to address occupational health & safety risks and to minimize workplace hazards.

Certificate Registration Number OTE: 047160057
Certificate Registration Number COSMOTE: 047160058

Compliance Management System - Guidelines, according to ISO 19600: 2014

The Company, through its ISO 19600 Compliance Management System, provides good practice policies, procedures and guidelines for managing regulatory compliance issues, ensuring that they are implemented and that they continuously improve their effectiveness. The aim is to limit the risks of non-compliance, to safeguard the integrity of the Company while on parallel notifying the interested parties and the regulatory authorities that the management of the organization and of its compliance issues is based on international standards.

Certificate Registration Number OTE: 067170005
Certificate Registration Number COSMOTE: 067170004

Information Technology Management System, according to ISO 20000-1: 2011

In the context of ICT Services management, the Company proceeded with the certification of the ISO 20000-1 IT Service Management System. In particular, it provides a systematic and integrated process system for efficient planning, migration, provision and optimization of services, providing added value to its customers.

Certificate Registration Number OTE: 043200001
Certificate Registration Number COSMOTE: 043160002

Business Continuity Management System, according to ISO 22301: 2012

The Company considers its responsibility to maintain its development path and to ensure the uninterrupted provision of quality telecommunication services, while maintaining the ability to cope with extraordinary circumstances. In this context, it has developed an ISO 22301 Business Continuity Management System designed to ensure that the company continuously delivers its critical products and services, while assuring the best possible experience for its customers and its corporate reputation.

Certificate Registration Number OTE: 054160003
Certificate Registration Number COSMOTE: 054160004

Information Security Management System, according to ISO 27001:2013

The importance for the protection of company’s critical information has been sealed through the implementation of ISO 27001 standard, which specifies the requirements for the Secure Management of Information. The aim is to ensure that the organization has defined and implements adequate and appropriate technical and organizational measures related to the confidentiality, integrity and availability of information to adequately protect corporate and customer data.

Certificate Registration Number OTE: 048160016
Certificate Registration Number COSMOTE: 048160015

Risk Management - Principles and Guidelines, according to ISO 31000:2018

The Company has developed and implements for all its activities a common Methodology for timeliness identification, evaluation and treatment of Corporate Risks, in accordance to the requirements of ISO 31000: 2018.

Attestation Registration Number OTE: 061160006
Attestation Registration Number COSMOTE: 061160005

Anti-Bribery Management System, according to ISO 37001:2016

In the Company, we have zero tolerance for corruption and bribery issues. To that end, in a systematic and comprehensive manner, we have developed and we apply policies and procedures, as well as a series of safety measures in order to timely prevent and detect potential incidents.

Certificate Registration Number OTE: 066170005
Certificate Registration Number COSMOTE: 066170004

Energy Management System, according to ISO 50001:2011

The company's Energy Management System certification according to ISO 50001 standard, reflects its commitment for efficient energy management, with continuous improvement in energy performance and via the adoption of best practices for energy resources saving.

Certificate Registration Number OTE: 058160001
Certificate Registration Number COSMOTE: 058160002

System of Principles and Good Practice Guidelines for the Distribution of Medical Devices

The Company implements a System of Principles and Good Practice Guidelines for the Distribution of Medical Devices, in accordance with the requirements of the Ministerial Decision ΔΥ8δ / ΔΠ for 1348 products.

Attestation Registration Number OTE: 04520160029
Attestation Registration Number COSMOTE: 04520160030

Assurance Reports on Controls at a Service Organisation | ΙSAE 3402 (SOC 1) Type ΙΙ , ISAE 3000 (SOC 2) Type ΙΙ, SOC 3

OTE and Cosmote Integrated Management System also includes ISAE 3402 Type 2 Report (‘Assurance reports on controls at a service organization’) and ISAE 3000 Type 2 Report ‘Assurance Engagements other than Audits or Reviews of Historical Financial Information’ that are issued by international auditing company in accordance with International Standard on Assurance Engagements issued by the International Auditing and Assurance Standards Board. These reports relate to the design and operational effectiveness of controls and the respective control environment delivered to ICT customers, in the context of Data Hosting, IT Service Desk and Managed Security Services.

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Integrated Management System