Responsible Business
We seek to operate responsibly at all levels and throughout our value chain, as well as to upgrade customer's experience. In this framework, we have developed relevant processes, policies, tools and relevant mechanisms.
Digital Transformation
>0 mn
active users of the corporate applications, on a monthly basis
>74%* year-on-year increase of the COSMOTE mobile app users
* According to Q1 2018 data>0 mn
customers are receiving their bills electronically
>0
projects implemented for the simplification and digitalization of actions and procedures for customers, partners and employees
~0%
of customer's contracts are signed digitally in stores in Greece
Responsible Procurement and Supply Chain Management
0%
of potential suppliers**
were reviewed and checked
** It applies to suppliers who had not been checked within the last 2 years and for any purchase exceeding € 50,000
0%
of the purchases
of the OTE Group companies
in Greece, were invoiced to
domestic suppliers
of the OTE Group companies
in Greece, were invoiced to
domestic suppliers
0
suppliers registered
to digital Suppliers Portal (Vendor Registry)
to digital Suppliers Portal (Vendor Registry)
Compliance
0st
Telecom Company in Greece certified as per ISO 37001:2016 "Anti-Βribery Management Systems"
Security and Data Privacy
ISO 27001
Re-certification of the Information Security
Management System
0
Group Data Protection Officers - DPO in Greece, Romania and Albania
13100
New Incidents and Security Issues Management Center that may affect Business Continuity
COSMOTE Customer Service Digital Experience and Advanced Innovative Solutions
Customer Satisfaction
0 out of 10
evaluate COSMOTE's overall performance, based on their experience, as "excellent, very good or good"