COSMOTE TELEKOM
is becoming Telekom.
Watch the video!
A NEW name.
A new DAY.
The same relationship WITH YOU!
COSMOTE TELEKOM is becoming Telekom. A natural evolution and the next big step in our journey, bringing to Greece the power and capabilities of one of the largest technology brands in the world.
As we transition to Telekom, the deep knowledge and experience we have built in Greece over the years come together with the expertise and capabilities of a global group. Our purpose? To bring innovation to your everyday life faster, create enhanced digital experiences and deliver next-generation solutions with greater value.
Our name may be changing but our relationship with you remains the same. The same people will continue to stand by your side, showing the same level of care and support, with the same top-tier networks and the same deep knowledge of the Greek market and society. We are moving forward with more capabilities but always with the same goal: to connect your world and take every next step together.
A new day is dawning but
we are always here.
every day, while nothing changes in the way we serve you.
Application
Stores
Magenta Pay
MagentaTV
Network
Customer Service
the same, 13888.
Follow us!
Just type “Telekom gr” in the search bar!
SMS & Νewsletter
Website
The people who starred in the video and introduced our new day
are real employees of our company.
In just a few days,
we’ll be even more connected!
Frequently asked questions
By investing in a global brand, we acquire an international footprint that creates added value for our customers and gives them access to top products and services through partnerships. An indicative example is the new AI-powered voice service on the mobile network, which is expected to be available in Greece in the coming months. The service is developed by Telekom and utilizes Artificial Intelligence, with the goal of offering new innovative functionalities, such as Live Translation during a call. In the future, Greece will gain access to even more innovations from Telekom.
Our customers will have access to the same products, packages, and services. Only the logos and names are changing. Consistent with our strategy for an excellent experience, we will continue to enrich, evolve, and improve our portfolio in order to offer even more choices and a top-tier connectivity experience.
Prices are not changing, and all current discounts and benefits that customers enjoy remain in effect as usual. As Telekom, we will offer an even better experience to customers through enriched product options, new innovative services, and international partnerships.
Your contract remains as it is. You do not need to make any changes.
The privacy policy remains unchanged. Our customers' personal data is a very important matter for us and is protected as always, in accordance with the applicable legal framework. The new brand does not affect the way in which we process our customers' personal data.
No. The brand change does not require a change of SIM or equipment, nor any other action on your part.
No. The payment terms continue to apply as normal.
No. The application is, however, being adapted to the upgraded aesthetic and colors of Telekom.
No. The way your bill is issued, sent, and paid remains the same. Gradually, you will begin to see the new Telekom identity on your bill and in related communications, with no other change for you.
Business customer contracts and services continue to apply as normal. We remain their trusted partner and, through the power of Telekom, we will continue to enrich B2B solutions and services with new features and upgrades.
Yes. The login credentials you use today remain valid and no action is required on your part.
Existing rewards programs, offers, and benefits continue to apply as normal in accordance with their respective terms of use.