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ANNUAL REPORT 2017 "With our investments we create the infrastructure of the new digital era and enable the society's and our country's digital transformation." Michael Tsamaz, OTE Group Chairman & CEO
Message from the CEO
Revenues

€0 bn

Adj. EBITDA

€0 bn

Market Cap

>€0 bn

Employees

0

Revenues
ROMANIA
0%

0% FIXED
0% MOBILE

ALBANIA

MOBILE
0%

GREECE
0%

0% FIXED
0% MOBILE
0% OTHER

Adj. EBITDA
ROMANIA
0%

0% FIXED
0% MOBILE

ALBANIA

MOBILE
0%

GREECE
0%

0% FIXED
0% MOBILE
0% OTHER

Customer breakdown by region and service
GREECE ROMANIA ALBANIA
0 mn

Customers Fixed

0 mn

Customers Broadband

0 k

Customers VDSL

0 mn

Customers Mobile

0 k

Customers TV

0 mn

Customers Fixed*

0 mn

Customers Broadband*

0 k

Customers FMC

0 mn

Customers Fixed

0 mn

Customers TV

*Including FMC

0 mn

Customers Mobile

Technology & IT leadership

0 k

Fiber cabinets

0 %

Fiber coverage

0 %

4G coverage

0 %

4G+ coverage

0 km

OTEGlobe Pan European fiber network in 15 countries
Fiber optics in

0

rural and remote areas

0 km

Fiber optics

>0

Mbps

0 %

of the fixed lines are IP
 The best mobile telephony network

Best in Test

Fastest Mobile network in Greece
Best Customer Experience

0 %

of technical issues resolved at 1st stage

>0 %

of customers on mobile apps

0 mn

Customer service handled 60mn contacts
Ongoing

0 / 0

program
13888
Best customer experience service
Further

digital contacts

>1.5 mn customers e-bill
23% customers  via automated, real time fault repair
Innovation & Revenue Transformation

+0 %

VDSL subscribers

+0 %

Fixed Broadband revenues

+0 %

Mobile Data Revenues

+0 %

of Mobile Data users at ~50 % on active base

+0 %

ICT revenues

+0 %

COSMOTE TV revenues

Smart Cities

Patra and Chalkis
Lead in Core Business

0 %

Access line share

0 %

Mobile service revenue share

+0 %

Mobile service revenues

#0

TV subscribers
Operational and Cost Optimization

0 %

e-signature

Digital

transformation in the company
People Strategy

> 0

participations in training programs in the last 3 years

0

hirings in the last 3 years

~ 0

development centers
OTE Group
A new Remuneration policy designed to reward shareholders whose support has enabled OTE to strengthen its position

€0 mn

estimated aggregate shareholder remuneration in 2018

0 %

of Free Cash Flow Generation

+ 0 %

proposed Dividend increase to €0.35/share
Revenues (€ mn) & Adjusted EBITDA margin (%)
34% 34%
3,908 2016
3,857 2017
Revenues
Adjusted EBITDA margin (%)
Adjusted Capex (€ mn)
+27%
627 2016
798 2017
Dividend (€ /share)
+119%
0.10 2015
0.16 2016
0.35 2017
Share Price Performance Jan. - Dec. 2017
OTE
EU Telecoms
Greece Fixed
Financial Performance (€ mn)
1,569 2016
664
1,584 2017
678
Revenues
Adjusted EBITDA

€0 mn

Revenues at €1.6 mn, increased by +1 %

0 %

Strong margin

Revenue growth for 3rd consecutive year
Solid performances in Broadband and Pay-TV
Adjusted EBITDA growth +2 %
COSMOTE TV Subs (000)
503 2016
525 2017
VDSL Subs (000)
219 2016
354 2017

+0 %

TV revenues

0  k

TV customer base

Premium TV content (Champions League & Europa League for 2018-2021)
VDSL Subs (000)
219 2016
354 2017

0  k

Strong customer additions

0 %

VDSL customers rose to 354 k

VDSL adopted by 20 % of retail Broadband base
Launch of Vectoring service offering speeds of 200 Mbps
Greece Mobile
Financial Performance (€ mn)
1,194 2016
403
1,202 2017
404
Revenues
Adjusted EBITDA
 
Data revenues (€ mn)
202 2016
242 2017
Data revenues as % of service revenues

€0  mn

+0.7% increase in revenues
 

Maintain its leading position in the market
Service revenues positive +1.4 % after 8 consecutive years
Improvement of profitability +0.2 %
Data revenues (€mn.)
202 2.016
242 2.017
Data revenues as % of service revenues

+ 0 %

solid growth in data revenues

0 %

Increased smartphone penetration

Data revenues at 25 % of service revenues
+21 % increase in data users
Romania
Fixed-line Financial Performance (€ mn)
603 2016
94
608 2017
102
Revenues
Adjusted EBITDA

€0  mn

+0.9% increase in Fixed line revenues

€0  mn

+9% Adjusted EBITDA increase

41 % increase in FMC revenues
Mobile Financial Performance (€ mn)
457 2016
82
465 2017
58
Revenues
Adjusted EBITDA
FMC Customers (000)
371 2016
504 2017

€ 0   mn

+1.7% increase in mobile revenues

€ 0  mn

Adjusted EBITDA

Mobile data revenues up 18 %
Reaching 20 % of services revenues
FMC Customers (000)
371 2016
504 2017

0 %

increase in FMC customers

0  k

new customers

504 k customers
Albania
Performance Review 2017

€0  mn

revenues

€0  mn

Adjusted EBITDA

 
Data revenues

+ 0 %

strong increase in data revenues

0 %

over service revenues
Shareholders
General Assembly of Shareholders
Minority Shareholder rights
Board of Directors (2017)

0 members

2 Executive, 2 Independent

Management Team

0 members

3 Women

Control Mechanisms / Transparency Procedures and Company By-Law
  • Compliance Management System
    to ensure the compliance of all (employees and management) with the legislation in force, with the Code of Conduct and with internal Policies, aiming to avoid risks and other legal consequences for the Group and its employees
  • Internal Control System
    to ensure proper financial reporting, effectiveness and efficiency of operations and adherence to legal requirements
  • Enterprise Risk Management System
    to safeguard the existence and long-term corporate success of the OTE Group companies

Responsible Business

0st

0 %

telecommunications company in Greece certified according to ISO 37001:2016 Certification on Anti-Bribery Management Systems

of the purchases of the OTE Group companies in Greece were invoiced to domestic suppliers

Responsible Employment and Development

0 %

0

of employees in managerial positions are women

employees’ participations in training programs

Digital Society

0

~0 mn

research projects with benefits to society and the environment

customers in Greece are receiving their bills electronically thus, saving 28 million printed paper sheets

Better World for All

€0 mn

0 mn

social contribution

beneficiaries

Responsible Environment for All

0 %

0 GWh

reduction to direct and indirect GHG emission (377,076 t CO2) from energy consumption, compared to 2016

Energy conservation and €2.5 mn economic benefit from measures implemented

More information on:
www.otegroupsustainability2017.gr

The data refer to the companies: OTE, COSMOTE , GERMANOS, OTE Globe, OTE Academy, COSMOTE e-value, Telekom Romania Communications, Telekom Romania Mobile Communications Telekom Albania, unless otherwise stated .