OTE and COSMOTE customers require that the companies provide uninterrupted high quality telecommunication services as a break in the operation of the networks has a direct impact on the services provided. For this reason, the Group invests in the development of mechanisms for timely recognition and rectification of situations that affect or are likely to affect the business continuity of the Group's critical operations.
At OTE Group, in order to ensure the uninterrupted provision of quality products and services, we aim to achieve maximum degree of resilience and ability to cope with adverse and extraordinary circumstances.
In 2017, at OTE, we successfully completed the annual audit of the OTE and COSMOTE Business Continuity Management System according to ISO 22301:2012 requirements.
Business continuity is considered critical and therefore relevant actions and initiatives are planned and implemented covering all Group companies. In 2017, business continuity programs continued to be implemented in the Group subsidiaries.
More information in the 2017 Sustainability Report and on the online presentation of the 2017 Sustainability Data