Integrated Management System

OTE Group continuously designs, evaluates and optimizes the Integrated Management System procedures, based on the Enhanced Telecom Operations Map (e-TOM).

The Group's Integrated Management System (IMS) consists of certified Management Systems that aim to achieve and deliver outstanding customer experience through the provision of high quality telecommunication services and networks. The Group's executives are systematically informed by the Management Systems representatives about the actions, 

More information on the Sustainability Report 2016 and on the online presentation of the 2016 Sustainability Data