Customer Service and Satisfaction

At OTE Group we strive to continuously enhance our customer service and detect with accuracy the perception of the Group's products and services by its customers.


At OTE Group our primary aim is to provide seamless connectivity and excellent customer service by establishing communication channels that collect and manage customer requests quickly and with ease at any time. Requests can be addressed and managed via phone, through the Group's website and social media accounts, via application platforms, via e-mail or in any OTE Group store


In 2017, at OTE Group we focused our effort towardsproviding digital solutions and state-of-the-art technologies to facilitate customers' needs to live and communicate better in both the physical and digital world.

More information about Digital Society  in the 2017 Sustainability Report and on the online presentation of the 2017 Sustainability Data