Customer Service and Satisfaction

OTE Group remains focused on delivering outstanding customer experience by stepping up its effort to provide its customers with uninterrupted connectivity, high quality services and network of telecommunications, a sense of trust and simple processes customized to their needs.

OTE and COSMOTE continue to offer high quality customer service, achieve significant distinctions and provide integrated solutions and unique digital communication experiences, tailored to the customers individual needs.

In 2016, the companies upgraded their existing processes and developed new processes and tools to help customers be served simply and easily when communicating with the Group about any request, thereby increasing their satisfaction.

Examples of different actions by the companies are:

  • The "Digital Transformation" program
  • The "Voice Of The Customer" program
  • The "COSMOTE DEALS for YOU" Customer Loyalty Program

Finally, the companies place great emphasis on customers' opinions about the use of services provided and the customer service they receive. For this reason, they carry out surveys throughout the year. The surveys aim to collect valuable information to improve customer experience and strengthen customer trust.

More information on the Sustainability Report 2016.