Contact

13 888 – Fixed, Mobile Customer Service OTE Group

Charge:

·        from COSMOTE fixed line: Free of charge

·        from COSMOTE mobile phone: 0,19€/call any duration

·        from a different provider mobile or fixed line: Is estimated according to each provider's current price list.

·        To make calls from abroad. call +30.210.65.13.888 with a charge according to each provider's current price list for abroad calls.

13 818 – Fixed, Mobile Corporate Customers Service OTE Group

Charge:

·        from a Business COSMOTE mobile or fixed - line: Free

·        from  a COSMOTE Prepaid mobile phone 0,3564€ for the first 30'' and 0,011878€/sec onwards

·        from a different provider mobile or fixed line: Is defined according to each provider's current price list

·        To make calls from abroad call +30 697 10 138 18 with a charge estimated according to each provider's current price list for abroad calls.

Fax: (+30) 210 3405129

Charges from a COSMOΤΕ fixed line: 

·         For local calls, the charge is € 0,0550 € per minute of communication (including 24%). Any fragment of the minute is deemed as a whole minute.

·         For long distance calls, Monday at 00:00 to Sunday until 24:00 hours, the cost is € 0,0650 per minute of communication (24% VAT). Any fragment of the minute is deemed as a whole minute. 

Charge from a different provider fixed line:

• Is defined according to each provider's current price list

and

Online
To send an e-mail you will need to fill the special contact form at: link

Press Office

Matters concerning the Press Office can be contacted by email at media-office@ote.gr

Investor Relations
For matters relating to the Company's Investor Relations please contact the Investor Relations Department at iroffice@ote.gr or by post:


OTE Investor Relations Department
1, Ikarou & Agiou Louka St.
19 002 Paiania - Attica
C Building

Compliance

Please do not use these channels for reporting issues about products or services of the Company.

Matters relating to OTE Compliance can be communicated:

By mail

Hellenic Telecommunications Organization S.A. (OTE S.A.)
OTE Group Compliance Office,
99 Kifissias Ave., 15124 Maroussi, Athens, Greece, or

Hellenic Telecommunications Organization S.A. (OTE S.A.),
OTE Group Compliance Office, 
P.O. BOX 61368 / GR-15104 Maroussi, Athens, Greece

By e-mail

For submitting complaints related to Compliance (infringements of the ΟΤΕ Group's Policies and the Code of Conduct) at  whistleblowing@ote.gr or tellmecompliance@ote.gr  or through the "Electronic Whistleblowing Form", available at the website of OTE, under the "Whistleblowing Channels" section of Compliance.


Corporate Responsibility
For Corporate Responsibility matters, please contact the Department of Corporate Responsibility for Fixed and Mobile Telephony via email at otegroup.cr@ote.gr 

OTE Group Telecommunications Museum

Matters concerning OTE Group Telecommunications Museum can be contacted by email at otegroup-museum@ote.gr