The ratings given to suppliers by OTE Group organizational units involved in the process, as well as the self-assessment questionnaires completed by the suppliers themselves, feed the Supplier's Vendor Evaluation System to produce a quantitative performance score for each supplier. The performance of each vendor on Corporate Responsibility issues corresponds to 10% of the total score. The results are presented to the Group's Management.
For low-rated suppliers, Management decides whether they remain on the Group’s list of eligible suppliers, whether they need to show improvement in their performance (in this case some action plans need to be agreed with the suppliers), or whether collaboration with the Group should cease (whereupon the relevant Directorates of the Group are informed).
In addition, for each joint supplier with Deutsche Telekom, OTE Group takes into account the results of Deutsche Telekom’s assessments and audits, in the context of Eco Vadis / self-assessments and JAC (Joint Audit Cooperation). In case DT finds that a supplier does not comply with the policy of the DT Group and international standards, as a result DT stops trading with the supplier and since OTE Group is informed, the supplier also is removed from the Groups’ list of accepted suppliers.
The OTE Group Supplier Code of Conduct sets the framework for social, environmental and compliance audits. Monitoring activities on the supplier and its subcontractors are conducted to effectively evaluate the supplier’s and subcontractors’ actual conformity with the Code’s Principles. If any non-conformity with the Principles is identified by OTE Group, a dedicated improvement plan is developed and implemented within a specific schedule.
Communication channels have been established to report any incidents of misconduct in the supply chain.