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  • About Us
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  • EN
  • ΕΛ
  • OTEGroup
    • Vision & Strategy
    • Timeline
    • Our People
    • Integrated Management System
    • Research & Innovation
    • Suppliers
    • Corporate Governance
    • Sponsorships
  • ΟΤΕ SA
    • Board of Directors
    • Management Team 
    • Organisational Structure
  • COSMOTE S.A.
    • Board of Directrors
    • Management Team
    • Organisational Structure
  • Subsidiaries
  • Profile
    • Group Structure
    • Factsheet
  • Share
    • Share quotes
    • Share Buybacks
    • Dividends
    • Analyst Covarage
    • Retail Investors
  • Financial Results
    • Financial Statements OTE Group & OTE SA
    • Financial Statements of OTE Group Companies
  • Publications
    • Annual Reports
    • Corporate Governance Reports
    • Annual Financial Reports
    • SEC Filings
    • Presentations - Conferences
    • Presentations - Roadshows
  • Debt Info
    • Loans
    • Bonds
    • Credit Ratings
  • Corporate Governance
    • Board of Directors
    • General Assemplies of Shareholders
    • Transparency and Information Disclosure
    • Management Team
  • Newsroom
  • Investor Calendar
  • Our Culture
  • Your Development
  • Career Opportunities
  • Graduate Trainee Program
  • Students/Graduates
  • Approach and Performance
    • Sustainability Governance
    • Performance and Impact Measurement
    • SRI Indices and Ratings
    • Contribution to UN SDGs
  • Responsible Business
    • href="/cs/otegroup/en/kanonistikh_symorfosh.html">Compliance

    • Human Rights Management
    • Enterprise Risk Management
    • Business Continuity
    • Integrated Management System
    • Information Security and Data Privacy 
    • Sustainability and Supply Chain Management
  • Customers
    • Connectivity for all
    • Products and Services for Sustainability
    • Research & Innovation
    • Responsible Communication With Customers
    • Customer Service & Satisfaction
    • Child & Safety in Technology
  • Employees
    • Fair Employment 
    • Health and Safety
    • Employee Selection and Attracting Talented Employees
    • Employee Training and Satisfaction
  • Society
    • Technology for All
    • Educational Robotics
    • Scholarships Program
    • PC Donation Program
    • Children’s Hospitals Equipment
    • Support of the Hellenic Coast Guard
    • Actions in the context of COVID-19 pandemic
    • Support Program for Organizations Caring for Children
    • Employee Volunteering
    • OTE Group Telecommunications Museum
    • Missing Alert App
  • Climate & Environment
    • Energy & Climate Change
    • Circular Economy
    • Electromagnetic Fields
    • Environmental Awareness Actions
    • Environmental Performance Indicators
  • Reports
    • Online Corporate Responsibility Reports
  • News
  • Video Library
  • Image Library
  • Contact Media Relations
  • SOCIAL WALL
  • Blog
Web Accessibility
Change Zoom:
????s? µe?????? ??aµµat?se???? ?e??s? µe?????? ??aµµat?se????
Change contrast:
????s? ???µat???? a?t??es?? Reset ?e??s? ???µat???? a?t??es??
Color Reversal:
??ast??f? ???µ?t??
Change Background:
?pa?af??? ???µat?? f??t?? ???a?? ???µat?? f??t?? se µa??? ???a?? ???µat?? f??t?? se ????
???a?? ???µat?? f??t?? se ??t???? ???a?? ???µat?? f??t?? se µa??? µe ??t???a ???µµata
  • Sustainability
  • Customers
  • Responsible Communication with Customers

Responsible Communication with Customers

  • Connectivity for all
  • Products and Services for Sustainability
  • Research & Innovation
  • Responsible Communication with Customers
  • Customer Service & Satisfaction
  • Child & safety in Technology
Select page:
Connectivity for all
Products and Services for Sustainability
Research & Innovation
Responsible Communication with Customers
Customer Service & Satisfaction
Child & safety in Technology
Content:1486048792302

At OTE Group we communicate with our customers with responsibility and sincerity, by conforming to the applicable laws and regulations regarding communication and advertising. We review all promotional material prior to its release to ensure that the content material abides with applicable laws. We also ensure that the promotional material is suitable, impartial, genuine and respective to diversity.

Customers can communicate with Customer Service via phone, application platforms, e-mail or social media, or visit an OTE Group store and request information about their rights, according to the service they use (fixed, mobile, etc.). Information is available on the service contract and general terms are provided in printed form or are sent to customers by e-mail.

In accordance with the current regulatory framework, we are committed to addressing pricing issues in a concise, simple and transparent manner, as well as to provide a high level of service to its customer.

Useful Information
Cost - Regulatory Elements
Quality Indicators
Commercial Announcements
Electronic Communications Code of Conduct (HT&PC/NRA)
Code of Conduct for E-Commerce
Supplier Code of Conduct
Termination rates & other documents
Pricelists
Network Coverage
Contact us
Communication Form
Terms of Use
Data Privacy Policy
Subsidiaries
Cosmote
Cosmote E-value
ΟΤΕ Asfalisi
OTE Academy
OTE Estate
OTE Globe
OTE Rural North
OTE Rural South
OTE Sat Maritel
CosmoOne
Germanos
OTE Group
Vision & Strategy
Timeline
Suppliers
ΟΤΕ SA
COSMOTE SA
Investor Relations
Share
Financial Results
Dept Info
Newsroom
Calendar
Cost - Regulatory Elements
Quality Indicators
Commercial Announcements
Electronic Communications Code of Conduct (HT&PC/NRA)
Code of Conduct for E-Commerce
Supplier Code of Conduct
Termination rates & other documents
Pricelists
Network Coverage
Contact us
Communication Form
Terms of Use
Data Privacy Policy
Cosmote
Cosmote E-value
ΟΤΕ Asfalisi
OTE Academy
OTE Estate
OTE Globe
OTE Rural North
OTE Rural South
OTE Sat Maritel
CosmoOne
Germanos
Vision & Strategy
Timeline
Suppliers
ΟΤΕ SA
COSMOTE SA
Share
Financial Results
Dept Info
Newsroom
Calendar
ΟΤΕ COSMOTE OTHER SUBSIDIARIES INVESTOR RELATIONS