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Responsible Communication with Customers

At OTE Group we communicate with our customers with responsibility and sincerity, by conforming to the applicable laws and regulations regarding communication and advertising. We review all promotional material prior to its release to ensure that the content material abides with applicable laws. We also ensure that the promotional material is suitable, impartial, genuine and respective to diversity.

Customers can communicate with Customer Service via phone, application platforms, e-mail or social media, or visit an OTE Group store and request information about their rights, according to the service they use (fixed, mobile, etc.). Information is available on the service contract and general terms are provided in printed form or are sent to customers by e-mail.

In accordance with the current regulatory framework, we are committed to addressing pricing issues in a concise, simple and transparent manner, as well as to provide a high level of service to its customer.