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  • About Us
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      • Connectivity for all
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    • Employees
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      • Employee Selection and Attracting Talented Employees
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      • Educational Robotics
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  • EN
  • ΕΛ
  • OTEGroup
    • Vision & Strategy
    • Timeline
    • Our People
    • Integrated Management System
    • Research & Innovation
    • Suppliers
    • Corporate Governance
    • Sponsorships
  • ΟΤΕ SA
    • Board of Directors
    • Management Team 
    • Organisational Structure
  • COSMOTE S.A.
    • Board of Directrors
    • Management Team
    • Organisational Structure
  • Subsidiaries
  • Profile
    • Group Structure
    • Factsheet
  • Share
    • Share quotes
    • Share Buybacks
    • Dividends
    • Analyst Covarage
    • Retail Investors
  • Financial Results
    • Financial Statements OTE Group & OTE SA
    • Financial Statements of OTE Group Companies
  • Publications
    • Annual Reports
    • Corporate Governance Reports
    • Annual Financial Reports
    • SEC Filings
    • Presentations - Conferences
    • Presentations - Roadshows
  • Debt Info
    • Loans
    • Bonds
    • Credit Ratings
  • Corporate Governance
    • Board of Directors
    • General Assemplies of Shareholders
    • Transparency and Information Disclosure
    • Management Team
  • Newsroom
  • Investor Calendar
  • Our Culture
  • Your Development
  • Career Opportunities
  • Graduate Trainee Program
  • Students/Graduates
  • Approach and Performance
    • Sustainability Governance
    • Performance and Impact Measurement
    • SRI Indices and Ratings
    • Contribution to UN SDGs
  • Responsible Business
    • Compliance
    • Human Rights Management
    • Enterprise Risk Management
    • Business Continuity
    • Integrated Management System
    • Information Security and Data Privacy 
    • Sustainability and Supply Chain Management
  • Customers
    • Connectivity for all
    • Products and Services for Sustainability
    • Research & Innovation
    • Responsible Communication With Customers
    • Customer Service & Satisfaction
    • Child & Safety in Technology
  • Employees
    • Fair Employment 
    • Health and Safety
    • Employee Selection and Attracting Talented Employees
    • Employee Training and Satisfaction
  • Society
    • Technology for All
    • Educational Robotics
    • Scholarships Program
    • PC Donation Program
    • Children’s Hospitals Equipment
    • Support of the Hellenic Coast Guard
    • Actions in the context of COVID-19 pandemic
    • Support Program for Organizations Caring for Children
    • Employee Volunteering
    • OTE Group Telecommunications Museum
    • Missing Alert App
  • Climate & Environment
    • Energy & Climate Change
    • Circular Economy
    • Electromagnetic Fields
    • Environmental Awareness Actions
    • Environmental Performance Indicators
  • Reports
    • Online Corporate Responsibility Reports
  • News
  • Video Library
  • Image Library
  • Contact Media Relations
  • SOCIAL WALL
    • Blog
      Web Accessibility
      Change Zoom:
      ????s? µe?????? ??aµµat?se???? ?e??s? µe?????? ??aµµat?se????
      Change contrast:
      ????s? ???µat???? a?t??es?? Reset ?e??s? ???µat???? a?t??es??
      Color Reversal:
      ??ast??f? ???µ?t??
      Change Background:
      ?pa?af??? ???µat?? f??t?? ???a?? ???µat?? f??t?? se µa??? ???a?? ???µat?? f??t?? se ????
      ???a?? ???µat?? f??t?? se ??t???? ???a?? ???µat?? f??t?? se µa??? µe ??t???a ???µµata
      • Sustainability
      • Customers
      • Responsible Communication with Customers

      Responsible Communication with Customers

      • Connectivity for all
      • Products and Services for Sustainability
      • Research & Innovation
      • Responsible Communication with Customers
      • Customer Service & Satisfaction
      • Child & safety in Technology
      Επίλεξε σελίδα:
      Connectivity for all
      Products and Services for Sustainability
      Research & Innovation
      Responsible Communication with Customers
      Customer Service & Satisfaction
      Child & safety in Technology
      Content:1486048792302

      At OTE Group we communicate with our customers with responsibility and sincerity, by conforming to the applicable laws and regulations regarding communication and advertising. We review all promotional material prior to its release to ensure that the content material abides with applicable laws. We also ensure that the promotional material is suitable, impartial, genuine and respective to diversity.

      Customers can communicate with Customer Service via phone, application platforms, e-mail or social media, or visit an OTE Group store and request information about their rights, according to the service they use (fixed, mobile, etc.). Information is available on the service contract and general terms are provided in printed form or are sent to customers by e-mail.

      In accordance with the current regulatory framework, we are committed to addressing pricing issues in a concise, simple and transparent manner, as well as to provide a high level of service to its customer.

      Useful Information
      Cost - Regulatory Elements
      Quality Indicators
      Commercial Announcements
      Electronic Communications Code of Conduct (HT&PC/NRA)
      Code of Conduct for E-Commerce
      Supplier Code of Conduct
      Termination rates & other documents
      Pricelists
      Network Coverage
      Contact us
      Communication Form
      Terms of Use
      Data Privacy Policy
      Subsidiaries
      Cosmote
      Cosmote E-value
      ΟΤΕ Asfalisi
      OTE Academy
      OTE Estate
      OTE Globe
      OTE Rural North
      OTE Rural South
      OTE Sat Maritel
      CosmoOne
      Germanos
      OTE Group
      Vision & Strategy
      Timeline
      Suppliers
      ΟΤΕ SA
      COSMOTE SA
      Investor Relations
      Share
      Financial Results
      Dept Info
      Newsroom
      Calendar
      Cost - Regulatory Elements
      Quality Indicators
      Commercial Announcements
      Electronic Communications Code of Conduct (HT&PC/NRA)
      Code of Conduct for E-Commerce
      Supplier Code of Conduct
      Termination rates & other documents
      Pricelists
      Network Coverage
      Contact us
      Communication Form
      Terms of Use
      Data Privacy Policy
      Cosmote
      Cosmote E-value
      ΟΤΕ Asfalisi
      OTE Academy
      OTE Estate
      OTE Globe
      OTE Rural North
      OTE Rural South
      OTE Sat Maritel
      CosmoOne
      Germanos
      Vision & Strategy
      Timeline
      Suppliers
      ΟΤΕ SA
      COSMOTE SA
      Share
      Financial Results
      Dept Info
      Newsroom
      Calendar
      ΟΤΕ COSMOTE OTHER SUBSIDIARIES INVESTOR RELATIONS