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Research Project I_HeERO (1/2015-12/2017)

Objective: To implement the pan-European emergency system for eCall vehicles

COSMOTE is participating in the European research project i_HeERO (, which aims to coordinate European countries so they can implement the pan-European eCall emergency system for cars fully and on time. The eCall system will have been activated in all new cars by March 2018, while 6 months prior to that all Member States must have the required infrastructure technically ready to support eCall.

The main purpose of the project is to evaluate and upgrade the Public Safety Answering Point (PSAP) of Member States across Europe, which will include a common conformity assessment ensuring interoperability of services, while preparing the deployment of eCall which is based on the 112 call number. The i_HeERO project seeks to advance the technical capabilities of eCall through a number of well-defined initiatives, namely the advancement of eCall towards different vehicle types, including Heavy Goods Vehicles, Long Distance Coaches and powered two wheeled vehicles. Taking into account the fast evolving 4G which is now being placed in vehicles, i_HeERO is working with standards agencies to define the next generation of eCall and its capabilities.

I_HeEROInfrastructure_Harmonised eCall European Pilot Project

As part of the project, COSMOTE is helping identify the requirements and specifications regarding the user's device and mobile network, the necessary upgrades to the existing PSAP for the eCall service in Greece according to the latest standards and specifications, as well as to defining the system architecture and its overall evaluation. COSMOTE is also investigating the NG112 service related standards and is helping develop an appropriate validation plan for the assessment of the end-to-end provisioning of eCall based on existing directives and EU standards. Last but not least, the company is helping disseminate activities and capitalization of the project’s results.

The i_HeERO project is co-funded by the EU under the European Union's Connecting Europe Facility (CEF) - Transport Sector Framework and is expected to run for 36 months (01/2015 – 12/2017). The project provides an Associate Partnership scheme. The current number of partners including both Member States (Greece, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Ireland, Italy, Luxembourg, Portugal and Slovenia) and commercial entities continues to increase (from 69 partners initially the figure is now close to 100).

For more information see the project factsheet and the Press Release.