At OTE Group, we believe that the best-in-class customer experience is important in order to achieve a long term success of an organization. Our priority is that customers receive value, not only from products and services, but also from their entire customer “journey".
OTE Group strives to offer superior service that connects with its customers in a unique manner. OTE Group’s representatives in the customer service team, shops and field technicians are well trained and equipped to help customers and ensure they have a positive experience
We continuously work to simplify processes and reduce the effort needed by its customer in every contact with our company. Customer satisfaction and loyalty are regularly monitored through outbound calls, where customer’s feedback is retrieved, to improve the processes and services. Selected customer satisfaction survey results are taken into consideration during employees’ performance assessments.