Suppliers Evaluation


OTE's active suppliers are evaluated annually in a process coordinated by the OTE Group.

The suppliers to be evaluated are selected on the basis of purchase orders (POs) issued within the last 12 months. The selection of suppliers evaluated is based on all orders issued over a 12-month period (1 October to 30 September) on behalf of the OTE Group’s companies. Thus, all suppliers with orders worth more than € 2 million and all suppliers supplying important types of products and services that have a significant effect on the products and services provided to customers with a value of over € 500,000 are evaluated. In addition, all suppliers providing products/services related to the Group’s Consolidated Management System (including those developed according to the requirements of the ISO 9001, ISO 14001 and OHSAS 18001 standards), as well as certain suppliers who may not meet the above criteria but were proposed for evaluation by OTE Group Managers, undergo evaluation.

All suppliers selected are evaluated by the Business Units concerned. Through this process, the OTE and COSMOTE Management Team receives performance assessments of suppliers based on their overall performance within the Group, the quality of the products / services provided, their effectiveness in delivering their products / services, and the relationship that has developed between the companies and suppliers.

The suppliers to be evaluated are also asked to complete a self-assessment questionnaire on their performance on sustainable development issues. This questionnaire aims to promote awareness of social and corporate responsibility by suppliers, giving them the opportunity to present information about their management systems and practices. The questionnaire includes questions related to corporate responsibility, sustainable development, employment, environment, health and safety, quality and business continuity.

In 2014, OTE's Corporate Responsibility, Fixed and Mobile Telephony, and OTE Group Financial and Support Process Management and Optimization Sub-divisions worked together to further improve the questionnaire by incorporating new questions taking into account OTE and COSMOTE’s more exacting requirements as well as the GRI’s G4 Guidelines.