1. What are MIS?
Multimedia Information Services (MIS) are services that offer access to content via SMS, MMS and voice. The content can include, indicatively, participation in TV programs and radio broadcasts, astrology services, games, ringtones, wallpapers etc.
MIS are provided by MIS providers. These companies collaborate with COSMOTE in order to provide this type of services and take the sole responsibility for their content and the manner in which they are provided.
2. In what ways are MIS available via SMS?
MIS available via SMS are divided in two categories, based how they are charged:
Services charged when you send an SMS
The user sends an SMS to a 5-digit short code (SC) in order to receive the desirable information and is charged every time he sends an SMS. The SMS he receives is without charge.
Services charged when you receive an SMS
In order to acquire the desirable service the user sends an SMS to a 5-digit short code (SC) free of charge or with standard charge. Then, he receives chargeable SMS, either individual or in the context of a subscription f.i. per week or per month. When he receives the chargeable SMS the user can access the selected service.
In their majority these are subscription services with automatic renewal and in accordance with the regulation of the EETT, their monthly cost cannot exceed 20€ of net value.
3. How can I register in subscription services?
Registration in subscription services can be achieved in the following two ways:
- By sending an SMS to a SC (with zero or standard charge) and receiving a confirmation SMS.
- By registering the mobile number in the webpage of the MIS provider. Upon the registration of his number the user will receive an SMS with the PIN which he then must type on the website in order to confirm that he owns the particular number. As soon as this is confirmed, the user can access the subscription service and receives on his mobile phone chargeable SMS by the short code.
Upon completion of user registration, according to the EETT regulations, the MIS provider must send an informative SMS to the user clearly stating that the user has registered in the subscription service, the name of the service, the charges and the frequency of the SMS, the name of the service provider, a contact number and the procedure via which the user can unsubscribe.
4. What should I pay attention to?
Our subscribers are strongly advised to read carefully the Terms & Conditions before they register their mobile number in webpages and before they proceed with a purchase.
Moreover, they should read carefully the terms in advertising material and be well aware of the type of the service and its charge before they select it.
Moreover, they should pay particular attention to the informative SMS that they must obligatorily receive by the MIS provider during their registration in a subscription service and then once per month.
5. What can I do if I receive an SMS for registration in a subscription service I do not recognize?
If you receive an SMS notifying your registration in a subscription service which you do not know or if you have any doubt about the charges you can send us your request electronically or via My COSMOTE. Alternatively you can call Residential or Corporate Customer Service Fixed & Mobile OTE Group.
6. How can I unsubscribe from a subscription service?
You can unsubscribe via an SMS with the text message “STOP” which must be sent to the short code from which you receive the chargeable SMS. In this case, the company that owns the service will send an informative SMS with which it will confirm your deletion or request an additional SMS with more information on the service you want deleted (f.i. stop wallpaper).
7. I have an inquiry or a complaint about the MIS. Whom should I contact?
If you have any complaint or request in relation to the provided service:
8. Where can I find information on the SMS codes and their charges?
See here all the available SMS codes per provider and the respective charges.
The charge when you send an SMS to MIS short codes is independent of the consumption of the free embedded usage of plans or extra packs.
9. Is barring an option? What are my options?