A new age of mobile telephony has just begun!
For you, wanting to talk even from the most difficult spots, we are the first to introduce the COSMOTE WiFi Calling service to upgrade even more your communication.
With the COSMOTE WiFi Calling service, you can now:
COSMOTE WiFi Calling service combines the advantages of new technologies VoWiFi (Voice over WiFi) and VoLTE (Voice over LTE).
COSMOTE mobile telephony subscribers can make and receive VoWiFi calls and SMS when the mobile signal is limited, as long as they are within the range and have access to any WiFi network.
Moreover, mobile telephony calls via VoLTE (Voice over LTE) technology, have faster call setup and better sound quality with less energy consumption, while having the option for simultaneous use of mobile data at 4G/4G+ speeds during the VoLTE call.
In order to activate COSMOTE WiFi Calling service, send a free-of-charge SMS message ‘WIFICALL’ to 1333.
In order to activate COSMOTE WiFi Calling service, you need to:
Yes, as long as you can connect to a WiFi network.
5. How does COSMOTE WiFi Calling service change the way I have been making calls up to now?
Your customer experience does not change at all. COSMOTE WiFi Calling does not require the set-up of any application on your mobile; it is readily available once you activate it.
No. The activation of the service is free-of-charge, while calls are charged according to your current rate plan.
When there is 4G coverage, calls are routed through VoLTE technology as it takes priority over 2G or 3G cellular networks. If there is no cell line signal and your device can connect to a WiFi network at your location then incoming and outgoing telephony will continue through VoWiFi technology.
Samsung Galaxy S7 and Galaxy S7 Edge devices give the option of selecting VoWiFi in advance, so that priority is given to a WiFi connection even when there is mobile telephony signal (recommended only in cases of good WiFi connection and simultaneously weak mobile telephony signal).
In Apple devices, after the upgrade of the software, you have to activate it through the Menu/settings/telephone/Wi-Fi Calling.
The call will continue through VoLTE technology as long as there is 4G coverage at your location and vice versa. VoLTE calls will also pass on to VoWiFi technology so long there is a WiFi connection at your location.
No. This service is valid only for calls made in Greece.
Calls to emergency numbers (e.g. 112, 100, 166, 199 and others) are made through 3G/2G cell network as is the case today.
Call barring functions as is today. In order to make any change or define new call barrings please call Customer Support (Consumers at 13888 / Business at 13818).
In order to deactivate COSMOTE WiFi Calling service, please send a free-of-charge SMS message, ‘END WIFICALL’ to 1333.