Useful Information

Useful Information

Welcome SMS when you travel!

When you arrive in a foreign country, COSMOTE will send you free of charge, an informative SMS with the charges for this country, as well as useful information.

In case you want to opt out of receiving these messages, or if you want to check the status of your connection, you can send a free of charge SMS to 1256, regardless if you are in Greece or abroad.

More specifically:

  • If you do not wish to receive informative messages when travelling abroad, send a free SMS "ROAM INFO NO" to 1256
  • If you have disabled receiving informative messages when travelling, but you wish to receive information, send a free SMS "ROAM INFO YES" to 1256
  • If you do not know if your connection is enabled for receiving informational messages, send the free SMS "CHECK ROAM INFO" to 1256
  • Requests for a change in the status of your connection regarding the message information receiving or failure during roaming abroad shall be completed within 3 working days.

Roaming in Border Areas and Satellite Networks

COSMOTE informs its subscribers who are located on ships, planes or in border areas in Greece that they may inadvertently automatically connect to satellite networks or networks of adjacent countries respectively, via the use of roaming services.Connection to those networks is charged according to the current roaming pricelist.

  • For subscribers located on ships, planes or in border areas in Greece:
COSMOTE reminds its subscribers that they can check if they are roaming by checking that the COSMOTE GREECE NETWORK icon (COSMOTE / GR COSMOTE / C-OTE / 202-01) does not appear on the screen of their mobile phones.
Those that do not wish to use roaming services, in order to avoid different charges, are advised to manually select the COSMOTE network (COSMOTE / GR COSMOTE / C-OTE / 202-01) via the settings of their devices.
Note that the above action does not allow use of roaming services. Therefore, in the future, if you wish to use roaming services, you’ll simply have to choose the «Automatic» network selection via the settings of your devices.
  • For subscribers located in border areas abroad:
COSMOTE reminds its subscribers that they can see the network to which they are connected by observing the name of the network that appears on their screen. (For more information in relation to network providers and network names, check the list of cooperating companies and networks.)
Therefore, those who are located in border areas abroad are advised to manually select the network they wish to connect to, via the settings of their devices, in order to avoid different charges.
If you are no longer in border areas or you wish to change country, the proposed option is the «Automatic network selection», via the settings of your device.

If you need help to select a network and activate/deactivate the roaming service, call Business Customer Service Fixed & Mobile COSMOTE in 13888 if you are a Residential User, a Prepaid or a CostControl subscriber and in 13818 if you are a Business Contract Plan & CostControl subscriber or visit a COSMOTE branch shop.

Useful tips for Internet & e-mail use abroad
Roaming using an alternative provider