Regardless of where you are travelling within the European Union, you can use the free talk time, available MB and SMS of your plan without any additional charge, as if you were in Greece!
In particular, the following apply:
|Plans / Packs||Usage Limit|
|GIGA NOW Day||700 MB|
|GIGA NOW Weekend||1050 MB|
|GIGA NOW Week||1800 MB|
|Play Now 5GB||3,2 GB|
|Play Now Unlimited||5,3 GB|
|COSMOTE Mobile Internet 20GB||17 GB|
|COSMOTE Mobile Internet 25GB||17,5 GB|
|COSMOTE Mobile Internet 40GB OLD||21 GB|
|COSMOTE Mobile Internet Unlimited||18,5 GB|
|What's Up Student Mobile Internet 4GB||2 GB|
|What's Up Student Mobile Internet 5GB||2,5 GB|
|What's Up Student Mobile Internet 6GB||2,5 GB|
|What's Up Student Mobile Internet 10GB||3,5 GB|
|What's Up Student Mobile Internet 20GB||5,5 GB|
|What's Up Student Mobile Internet eury-where 4GB||2 GB|
|What's Up Student Mobile Internet eury-where 5GB||2,5 GB|
|What's Up Student Mobile Internet eury-where 10GB||3,5 GB|
|What's Up Student Mobile Internet eury-where 20GB||5,5 GB|
|COSMOTE Mobile Internet 20GB OLD||18,5 GB|
|COSMOTE Mobile Internet 16GB||13 GB|
|COSMOTE Mobile Internet 40GB||18 GB|
Which packs cannot be consumed within the European Union?
You cannot consume talk time & SMS to COSMOTE mobiles, landlines and to intracompany and WHAT’S UP destinations. The talk time of the pack After Dark 5000’ as well as the MB of the pack After Dark 10GB are also excluded. Moreover, if you are registered in the student offer you cannot consume the talk time/SMS of the packs Student 6€ and Student 8€. Finally, you cannot consume plans that are provided free of charge as part of promotional actions.
In which cases am I not allowed to consume the free embedded usage when I am in the European Union?
The free talk time and the SMS of your plan or pack cannot be used for calls and text messages to countries outside the European Union, short codes, premium numbers and satellite/maritime network services for which the respective roaming charges shall apply.
What happens if I remain abroad for a longer period or live permanently in a different country within the European Union?
If you stay in an EU country for a longer period and your mobile phone remains in roaming for a longer period than it did in Greece within a 4-month rolling period, then you will receive an informative text message that will provide you with a 14-day margin until the additional roaming charges apply. If you continue in roaming for a period longer than you did in Greece, then in order to consume the free embedded usage of your plan you will be charged with the following additional roaming charges:
Is Free Roaming within the European Union available to all COSMOTE subscribers?
Yes, all COSMOTE Contract, Cost Control and Prepaid subscribers can communicate in the European Union in the same way they do in Greece (under the premise they remain abroad for a longer period or use their mobile phone in Greece more than they do abroad within a 4-month period).
In all countries within the European Union.
The EU/EEA countries are: Austria, Belgium, Bulgaria, France, French Guiana, Germany, Gibraltar, Guadeloupe, Denmark, Estonia, United Kingdom, Ireland, Iceland, Spain, Italy, Croatia, Cyprus, La Réunion, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Martinique, Norway, Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic, Finland.