In order to apply for or sign an agreement for the provision of fixed and/or mobile telecommunication service with OTE and / or COSMOTE you need to provide us with your identity data (name, surname, address, VAT number, ID number, communication details, etc.), which we will process.
In addition, if you become a subscriber, it is necessary to process your traffic and location data (e.g., incoming and outgoing calls, location data, etc.) in order to transfer your communication to our network, to proceed with the billing of the services provided, as well as to deal with any problems and to provide you customer service. As part of our telecommunications network interconnection for the transmission of communication, we may transfer your personal data to other telecommunications network providers located in or outside the European Union.
Therefore such processing is effected in order for us to be able to execute the contract between us and to provide you our telecommunications services
and/ or even upon your request prior to the signing of the contract.
In the context of serving our contractual relationship, OTE and COSMOTE may contact you by email or sms or even by telephone to send updates/newsletters regarding the service of your contract, such as to inform you of the impending termination of your contract, which may result in changes to your tariff plan. These messages do not contain any advertising content but are sent to serve and improve our contractual relationship. Obviously, you may object to the transmission of these updates/newsletters, as described here
. Nevertheless, in such case, you will not receive any updates from us.