We process a limited range of your personal data and specifically Contract Data, Usage Data, Billing Data, Customer Care Data, Terminal Equipment Data and Promotional Data for the direct promotion of similar products and services. This processing is limited and aims solely at the submission of proposals and offers concerning the promotion of products and services similar to those you already have and are tailored to your needs. Examples of such messages are messages for offers in our store network, contract renewals and pre-paid cards, Internet speed upgrades. Our communication will take place using the contact details that you provided us in your contract or in a transaction.
We further process Customer Care Data, such as queries, complaints, fault reporting, call center downtime, new service requests, fault time or other service malfunctions in order to provide you with free communication packages with airtime and / or GB on your mobile phone, which facilitate your communication and internet access.
Also, in order to offer you reciprocal gifts (eg packages with free airtime and / or GB, discount coupons, etc.) for your loyalty, we process Simple Personal Data, such as the date of activation of your connection. Gifts can be given either automatically and then you receive relevant information (eg via sms or push notification through COSMOTE applications) or you could be informed (eg via sms or push notification through the COSMOTE applications) for the gifts you are entitled to and activate them through the COSMOTE applications.
In addition, after the expiration of the contract for any reason and the settlement of any pending issues between us (eg payment of overdue bills) and after the expiration of the data retention period provided by the current regulatory framework, OTE and COSMOTE retain your connection number (fixed or mobile) without any other information about you in order to identify you as our former customer in case we wish to contact you, in order to promote your return to our network.