Data resulting from your contract (e.g. telephony, internet, television) such as the type of program, age, gender, contact details. |
They are retained for as long as you are an active subscriber and for up to 14 months from the expiration of the contract or for 5 years in case you have given us consent |
Data about your terminal equipment, such as the type, model and characteristics of your device (e.g. IMEI, MAC address, device operating system, etc.) |
13 months from contact |
Data about your account, payments and/or prepaid balance renewals |
2 years |
Data relating to the communications between us such as history of your communications with OTE and / or COSMOTE, time and way of resolving your complaints, technical problems of your connections that you have reported and time of their restoration, questions about your account and its payment or the blocking / reconnection of your services, etc. |
They are retained for as long as you are an active subscriber and for up to 14 months from the expiration of the contract or for 5 years in case you have given us consent |
Data resulting from your voluntary participation in customer satisfaction surveys conducted by phone, online, via SMS, as well as your answers to survey queries and any comments / problems you have communicated through the surveys. |
12 months |
Data resulting from your participation in surveys conducted by COSMOTE or third-party partner companies through COSMOTE's channels e.g. in My COSMOTE App either for COSMOTE products, services and offers or on behalf of third parties. |
12 months |
Data we collect when creating your digital accounts on apps and websites, such as contact information. |
They are retained for as long as you are an active subscriber and for up to 14 months from the expiration of the contract or for 5 years in case you have given us consent |
Data relating to the use of COSMOTE TV services, such as viewing and/or film rental data. |
2 years |
Data resulting from the use of the Company's applications or websites (e.g. MyCosmote, Whatsup application, Frog application, BOX, Insurance etc. This concerns data collected through cookies and similar technologies, for which you have given your consent, and concerns which pages of the applications you visit, services that you activate from the applications, actions that you carry out, such as bill payments. |
2 years |
Traffic Data, which includes call and internet connection data. |
13 months |
Location data. Location data are defined as data processed on an electronic communications network or by an electronic communications service that indicates the geographical location of the user's terminal equipment of a publicly available electronic communications service. |
13 months |
Information about the applications you use and the websites you visit (URLs). In this case, we process the traffic data and maintain the categories of applications used and the web pages you visit. |
Up to 13 months |
Data resulting from your preferences regarding any offers we provide to you through COSMOTE or third parties, if you have chosen to participate in them (e.g. Cosmote deals for you partner offers in which you choose to redeem COSMOTE DEALS for YOU codes). |
Up to 13 months |
Data resulting from your response to coupons and tenders of COSMOTE or third parties available through COSMOTE channels e.g. in My COSMOTE App. |
Up to 13 months |