That is why we need your consent for the processing of your personal data, while providing mobile telephony, fixed telephony and internet services, as well as COSMOTE TV.

In case you use other services of the OTE Group, such as COSMOTE Insurance, BOX, COSMOTE Payments, etc. and provided that you have given your consent, we may use the data resulting from the use of the individual services to enrich your profile.

Here are some examples of data usage:

• We analyze data such as your communications with customer service or other channels such as our stores, our various applications, our websites, etc., to evaluate how satisfied you are with our services as well as how active you are in using them, so that we can suggest alternative products that will meet your needs.
• We analyze traffic and billing data to identify unusual charges on your account and let you know, e.g. through the MyCosmote app, so that any additional charges are fully understood by you.
• We analyze the data on the use of our services and traffic, in order to identify the categories of services you use, e.g. if you mainly use data or telephony services and we may suggest packages that we believe will meet your needs.
• We analyze traffic data about the websites you visit and the applications you use, in order to assess your potential interest in services provided by OTE Group and / or our partners and to make suggestions for relevant products.
• We analyze viewership data to understand which categories of content are of interest to you and possibly suggest packages that we believe will meet your preferences.
• We analyze data from your response to surveys, offers that we provide to you through COSMOTE or third companies (e.g. DEALS for YOU partner offers), in coupons and tenders of COSMOTE or third parties available through COSMOTE channels e.g. in My COSMOTE App, as well as services activated through COSMOTE applications (e.g. Green steps), in order to assess your potential interest in services provided by OTE Group and / or our partners and to make suggestions for relevant products, ours or third parties, that will meet your needs.
• We analyze and combine data derived from the use of non-telecommunications services provided by the OTE Group, such as COSMOTE Insurance, BOX, etc., provided that you have given your consent to the enrichment of your profile us (electronically or physically).
• We analyze mobility data related to frequent or non-frequent changes in your location. In particular, we analyze your location data in order to draw conclusions about whether you travel frequently or not, in order to suggest mobile telephony packages that we believe will meet your needs. Note that we do not store data that reveals the specific routes you follow in your daily life, but we only draw generalized conclusions about whether you move frequently or not.
• We analyze traffic data and data from the use of applications, in order to identify possible correlations between our subscribers, in order to recommend your inclusion in the privileged schemes such as COSMOTE ONE.

Thus, you will create your own consumer profile, through which we will be able:

1. to serve you and respond to your requests more effectively [e.g. through our Customer Service, through our applications (e.g. My Cosmote and What's Up) or through our websites] responding to your personal needs. In addition, you will be able to participate, if you wish, in market research on your views and degree of satisfaction with our products and services.
2. to communicate and suggest to you products and services that suit you through digital (e.g. email, SMS, push notifications) and physical (e.g. stores, call center) service channels, as well as invite you to participate in promotional or rewarding actions (e.g. free packages, through tenders, coupons of OTE and COSMOTE or third companies, etc.) according to your interests and preferences. You may receive such communications through your visits in our websites, all the mobile applications you use and the COSMOTE TV, concerning products and services of OTE, COSMOTE and their subsidiaries.
3. to inform you via email, SMS and / or other electronic means about the products and services, coupons, contests, surveys of third companies that we maintain commercial cooperation with, as well as about their offers or promotions (e.g. for competitions run by a third party company) that will meet your interests. We clarify that OTE and COSMOTE will not disclose or transmit your personal data to third parties outside the OTE Group.

 

• Data derived from your telephony contract such as the type of plan, age, gender, contact information.
• Data about your terminal equipment, such as the type, model and characteristics of your device (e.g. IMEI, MAC address, device operating system, etc.)
• Data about your account, payments and/or prepaid balance renewals.
• Data relating to the communications between us such as history of your communications with OTE and / or COSMOTE, time and manner of resolving your complaints, technical problems of your connections that you have reported and time of their restoration, questions about your account and its payment or the blocking / reconnection of your services, etc.
• Data resulting from your voluntary participation in customer satisfaction surveys conducted by phone, online, via SMS, as well as your answers to survey queries and any comments / problems you have communicated through the surveys.
• Data resulting from your participation in surveys conducted by COSMOTE through COSMOTE channels e.g. in My COSMOTE App.
• Data we collect when creating your digital accounts in applications and on websites such as contact information.
• Data relating to the use of COSMOTE TV pay-TV services, such as viewing and/or film rental data.
• Data resulting from the use of applications or your navigation on OTE and COSMOTE websites (e.g. MyCosmote, Whatsup application, Frog application, BOX, Insurance, etc.). This data is collected through cookies and similar technologies, provided that you have given your consent. In this way we evaluate information such as which pages of the applications you visit, services that you activate from the applications, actions that you carry out through the applications, such as bill payments.
• Traffic Data, which includes call and internet connection data.
• Location data. By location data we mean data processed on an electronic communications network or by an electronic communications service and indicating the geographical location of the user's terminal equipment of a publicly available electronic communications service.
• Information about the applications you use and the websites you visit (URLs). In this case, we use the information regarding the categories of applications and websites you use and visit.
• Data resulting from your preferences regarding offers we provide to you through COSMOTE or third companies (e.g. COSMOTE DEALS for YOU partner offers in which you choose to redeem COSMOTE DEALS for YOU codes).
• Data resulting from your response to coupons and tenders of COSMOTE or third parties available through COSMOTE channels e.g. in My COSMOTE App.

Together with us, your personal data may process by our partners or third-party companies. However, we, the companies of the OTE Group, remain solely responsible for the security of your personal data, taking all necessary measures.

The recipients of your personal data may be third-party companies with which we cooperate to develop new functions and technical support.

In these cases, these third-party companies are processors on behalf of the OTE Group companies, i.e. our partners, who undertake the execution of a specific project following our instructions and applying the strict procedures of the OTE Group regarding the processing of your personal data. In these cases, OTE Group companies continue to be responsible for the processing of your personal data.

We process your data mainly within Greece and the European Union (EU). In case we cooperate with non-EU companies, they will process your data only after our order and in case there is an adequacy decision of the European Commission or if the appropriate clauses are agreed that ensure a high level of security in relation to the processing of your personal data.

In addition to the above-mentioned companies, OTE Group companies do not process or disclose your personal data to third parties, except in cases where their disclosure / transfer is required by applicable law.

The conclusions that arise from the processing of your personal data and constitute your personal profile are retained for as long as your consent is active and until you withdraw it. You reserve the right to withdraw your consent at any time through our site www. cosmote. gr in the MyCosmote/ Personal data section, through our applications, through our call center and through your visit to our stores.

It is noted that the withdrawal of consent does not affect the legality of processing based on consent before the revocation.

The more specific categories of data, which create your profile and are described in the section "What personal data do we process" above, are deleted or anonymized after the retention period indicated in the table below:

Data resulting from your contract (e.g. telephony, internet, television) such as the type of program, age, gender, contact details.	They are retained for as long as you are an active subscriber and for up to 14 months from the expiration of the contract or for 5 years in case you have given us consent
Data about your terminal equipment, such as the type, model and characteristics of your device (e.g. IMEI, MAC address, device operating system, etc.)	13 months from contact
Data about your account, payments and/or prepaid balance renewals	2 years
Data relating to the communications between us such as history of your communications with OTE and / or COSMOTE, time and way of resolving your complaints, technical problems of your connections that you have reported and time of their restoration, questions about your account and its payment or the blocking / reconnection of your services, etc.	They are retained for as long as you are an active subscriber and for up to 14 months from the expiration of the contract or for 5 years in case you have given us consent
Data resulting from your voluntary participation in customer satisfaction surveys conducted by phone, online, via SMS, as well as your answers to survey queries and any comments / problems you have communicated through the surveys.	12 months
Data resulting from your participation in surveys conducted by COSMOTE or third-party partner companies through COSMOTE's channels e.g. in My COSMOTE App either for COSMOTE products, services and offers or on behalf of third parties.	12 months
Data we collect when creating your digital accounts on apps and websites, such as contact information.	They are retained for as long as you are an active subscriber and for up to 14 months from the expiration of the contract or for 5 years in case you have given us consent
Data relating to the use of COSMOTE TV services, such as viewing and/or film rental data.	2 years
Data resulting from the use of the Company's applications or websites (e.g. MyCosmote, Whatsup application, Frog application, BOX, Insurance etc. This concerns data collected through cookies and similar technologies, for which you have given your consent, and concerns which pages of the applications you visit, services that you activate from the applications, actions that you carry out, such as bill payments.	2 years
Traffic Data, which includes call and internet connection data.	13 months
Location data. Location data are defined as data processed on an electronic communications network or by an electronic communications service that indicates the geographical location of the user's terminal equipment of a publicly available electronic communications service.	13 months
Information about the applications you use and the websites you visit (URLs). In this case, we process the traffic data and maintain the categories of applications used and the web pages you visit.	Up to 13 months
Data resulting from your preferences regarding any offers we provide to you through COSMOTE or third parties, if you have chosen to participate in them (e.g. Cosmote deals for you partner offers in which you choose to redeem COSMOTE DEALS for YOU codes).	Up to 13 months
Data resulting from your response to coupons and tenders of COSMOTE or third parties available through COSMOTE channels e.g. in My COSMOTE App.	Up to 13 months

For this reason, we use methods of protecting the personal data we collect and process to create your personal profile. In particular, for this processing, your data is subject to masking techniques in order to restrict access to the information that can identify you, as well as to pseudonymization. Pseudonymization is a technique applied to personal data, so that it can no longer be attributed to a natural person without the use of additional information. Additional information concerning this subject may be found in the General Data privacy Notice, which is available in www.cosmote.gr/dataprivacypolicy, as well as in the text of the Binding Corporate Rules on the protection of personal data (BCRP), which can be found at the following link:

https://www.cosmote.gr/otegroup_company/about_us/otegroup/corporate_governance/information_security/PL6.ERM.04_GR_.PDF

Under the new General Data Protection Regulation (Regulation (EU) no. 2016/679 of the European Parliament and of the Council), in force from the end of May 2018, you can exercise the following rights:

1. Right of access: You have the right to receive information about your personal data that we process (e.g. the purposes of the processing, the types of data, the recipients to whom they are communicated, the period for which they are retained) and to provide you with copies of them.
2. Right to rectification: You have the right to request the rectification of your data (e.g. correction of the address, contact details, identification number).
3. Right to erasure: You have the right to request the deletion of your personal data in case they are no longer necessary in relation to the purposes for which they were processed or in case you withdrew the consent on the basis of which we collected and processed them.
4. Right to restriction of processing: You have the right to request the restriction of processing for a specific purpose (e.g. I do not want to receive updates in the email for marketing purposes).
5. Right to data portability: You have the right to receive your personal data that you have provided to the company, in a structured, commonly used format that also has a readable format (e.g. receipt of data present in the Cloud).
6. Right to object to the processing of your personal data in cases where you do not wish to have your personal data processed.

We would also like to inform you that OTE and COSMOTE have appointed a Data Privacy Officer (DPO) based on the provisions of the applicable legislation.

More specifically, you can contact us:

• For information on the protection of your personal data, you can contact by phone the Home Customer Service at 13888 or the Corporate Customer Service at 13818 or electronically through the contact form at www. cosmote. gr/contact_us. To exercise your rights, you can send:
  • an e-mail to the customerprivacy@cosmote.gr, or
  • a fax to 210 2511888 or
  • a letter to COSMOTE Customer Service, 99 Kifissias Ave., 15124, Maroussi, on "Exercise of personal data rights"
  mentioning your full name and the connection number of your mobile or landline phone.

If you are a natural person, you can revoke your consent at any time (without retroactive effect) through your COSMOTE id in the cosmote.gr (by selecting Profile Settings and then Managing Personal Data), the My COSMOTE application (by selecting Terms of Use & Personalization and then Personalization of Profile) or What's Up App (by selecting Menu and then Terms of Use & Personalization).

If you are a legal entity, you can withdraw your consent at any time (without retroactive effect) through your My COSMOTE profile.

In case you consider that we have not sufficiently satisfied your request and the protection of your personal data is affected in any way, you can submit a complaint through a special web portal to the Personal Data Protection Authority (Athens, 1-3 Kifissias Avenue, P.C. 115 23 | tel: +30 210 6475600). Detailed instructions for submitting a complaint are provided on the Authority's website.

I agree that OTE and COSMOTE can provide me with personalized service through the use of my individual profile and send me queries that correspond to my own characteristics as a consumer
I agree that OTE and COSMOTE can contact me directly and/or through their subsidiaries (by SMS, email, notifications from our mobile applications, or by other electronic means, as well as through the OTE Group branch network), proposals and solutions e.g. offers, coupons, competitions, etc., that meet my interests and preferences.
I agree that OTE and COSMOTE can contact me, directly and/or through their subsidiaries (by SMS, email, by notifications from our mobile applications, or by other electronic means, as well as through the OTE Group branch network) proposals and offers e.g. coupons, tenders, etc., of third-party companies that meet my interests and preferences. It is noted that these promotions concern products / services (coupons, offers, etc.) of third companies - partners of OTE and COSMOTE, who wish to contact you for advertising purposes taking into account information from your profile. Your personal data that constitutes your individual user profile will not be shared with a third party company.
I do not agree / do not wish to create my personal profile.

Maintaining the individual/company profile

I agree to the retention of my personal data that constitute my personal / corporate profile for a period of five (5) years from the abolition of my connections, in order to inform me about the new products and services of the OTE Group according to my personal needs and preferences.

I do not wish you to retain my personal data, which constitute my personal / corporate profile.