With the COSMOTE Best Connect app you automatically have WiFi on your mobile... no action required by you!
The app automatically connects you to the COSMOTE WiFi network or selects the best Internet connection between the COSMOTE mobile network and the COSMOTE WiFi network!
To use the COSMOTE Best Connect app you will need:
a smartphone or tablet running Android 5.0 or higher or iOS 11 or higher,
Your device to be equipped with a COSMOTE active SIM card with mobile data. Will not work on WiFi only devices or with other providers' connections.
To get free access to the COSMOTE WiFi network via the Best Connect app, you also need to have a fixed COSMOTE (Double Play) broadband telephony connection in your name (that is, the two connections on your TIN). Alternatively, your COSMOTE mobile telephony connection should be part of a COSMOTE One program which includes also a fixed COSMOTE (Double Play) broadband telephony connection.
If you only have a mobile connection (with no fixed connection) then you can use the application but without access in COSMOTE WiFi network.
After you have installed the application, open it to start activation (first time setup). You will need to have the mobile data open during activation of application.
If you are connected to the mobile (3G/4G) network, the application automatically recognizes your COSMOTE fixed and mobile connection and proceeds with activation.
If you are connected to a WiFi network, then you can either a) enter your mobile number to get a confirmation code to continue, or b) use your My COSMOTE account username and password ('Sign In with passwords' option).
Once you complete activation (first time setup), the application will then automatically run in the background (i.e. with no requirement to be open).
On ios devices, once activation of the application is complete, you will need to manually log in to a COSMOTE WiFi point only once for your device to be "trained" so that in the future to connect automatically to that network. Specifically, you will need to find and tap on the 'COSMOTE WiFi Fon' network through Settings -> WiFi. Then the app will automatically connect to you!
You can choose one of the two connection profiles of the application:
In this profile, the application constantly selects the best possible connection between the COSMOTE mobile network and the COSMOTE WiFi network.
In this profile, the application automatically connects you to the COSMOTE WiFi network when available and has sufficient connection speed.
In this connection profile, the app constantly compares the speed of the COSMOTE mobile connection and the speed of the COSMOTE WiFi connections available at your location, and connects you to the fastest network!
The app cannot analyze and compare the WiFi networks you have selected through your device's settings (such as your home WiFi) as these are always prioritized.
In this connection profile, the app automatically and always connects you to COSMOTE WiFi when available and has sufficient Internet access speed.
The WiFi networks you have selected through your device's settings (e.g. your home WiFi) always take precedence over the COSMOTE WiFi network.
You can call 13888 (Technical Support -> Internet) from landline or mobile. Alternatively, you can do that online via My COSMOTE App or www.cosmote.gr using Web CallBack, Online Chat or Video Call, which also supports sign language.
Best Connect requests the following permissions for the application to operate:
Permission to specify your location (applies to ios and Android) so that it can find the best connection to where you are.
License to use the phone feature on your device (Android only) so the app knows which connection you're using at any time.
Permission to access your connection activity (applies to ios), as the app only connects you to a WiFi network if your device stays in location for some time. This ensures that WiFi is not constantly switched over to a mobile network and vice versa.
Permission to receive notifications (applies to ios) so that you stay informed of connections through the Best Connect app. You can change your choice through the app settings at any time.
All of the above licenses are mandatory for the application to function properly.
No, because the devices connected to the client's private network always take precedence over the connected Fon visitors. Therefore your internet browsing is not affected!
Absolutely!! Because the service is designed and implemented in such a way so as to ensure the integrity and security of the client connection from malicious visitors. Specifically, the private/local network of the client's home is completely separate/different from the public ‘COSMOTE WiFi Fon’ wireless network available for sharing. Each spot visitor is assigned a different public IP address. As a result, Wifi Spot guests cannot have direct access to the local network, which is for the customer's personal use.
Every COSMOTE Double Play subscriber who activates the COSMOTE WiFi service converts his/her router into a WiFi Spot, enabling members of the Fon community to connect to the Internet for free when they are within range of his/her router. Automatically, the COSMOTE Double Play customer gains free access to corresponding points created by other members of the community. This creates an extensive WiFi Spots network from COSMOTE Double Play customers, for their own use.