Register 11

Register 11

What is the Article 11 Register?

Pursuant to Article 11 (2) of Law 3471/2006, each electronic communications service provider is required to maintain a special directory ("Register") with details of its subscribers who have requested that they not receive telephone calls for direct commercial promotion of products and services for all kinds of advertising purposes. The Register is at the disposal of any interested person (legal or natural person) who wishes to contact subscribers for the purpose of promoting products and services and who has an obligation to seek and take note of any promotional action.

Landline Connections: How to be Included in the “Article 11 Register”

OTE maintains the Register of article 11 par. 2 L. 3471/2006, which records the telephone numbers of its customers who do not wish to receive telephone calls for the direct marketing of products and services. Fixed customers who wish to have their telephone connection included in the Register can subscribe to it:

  • At their request at any COSMOTE or GERMANOS store, or
  • by calling 13888 (Customer Service Residential) or 13818 (Customer Service Corporate), or
  • electronically via the contact form.
Customers who are included in the Register can request that they be removed, in order to receive calls for promotional purposes from any interested party. Their removal can be effected in the same way as described above. 
Note: Inclusion or exclusion requests from the “Article 11 register” will be implemented within a 30 day period. 
 
Further clarifications:
  1. The Register only contains telephone numbers and is provided to third parties (eg other providers, advertising agencies, etc.) upon request..
  2. OTE shall not be liable for any use or misuse, of the Registrant's data by its intended recipient other than that provided for in article 11 of Law 3471/2006.
  3. If the customer connection ceases to be active in OTE's network, it is automatically deleted from the Register.
  4. Inclusion in the Register shall not limit the right to information expressly requested by the customer.
Mobile Connections: Inclusion in the Article 11 Register

COSMOTE maintains the Register of article 11 par. 2 L. 3471/2006, which records the telephone numbers of its customers who do not wish to receive telephone calls for the direct marketing of products and services. Mobile customers who wish to have their telephone connection registered in the Register can subscribe to it:
  • At their request at any COSMOTE or GERMANOS store, or
  • by calling 13888 (Customer Service Residential) or 13818 (Customer Service Corporate), or
  • electronically via the contact form.
Customers who are included in the Register can request that they be removed, in order to receive calls for promotional purposes from any interested party. Their removal can be effected in the same way as described above.
Note: Inclusion or exclusion requests from the “Article 11 register” will be implemented within a 30 day period.
 
Further clarifications:
  1. The Register only contains telephone numbers and is provided to third parties (eg other providers, advertising agencies, etc.) upon request.
  2. COSMOTE shall not be liable for any use or misuse by the recipient concerned of any information other than that provided by article 11 of Law 3471/2006.
  3. If the connection ceases to be active on the COSMOTE network, it is automatically deleted from the Register.
  4. Inclusion in the Register shall not limit the right to information expressly requested by the customer.
How the Register is distributed to interested third parties
The Register is available to the interested parties and contains the active telephone connections of customers who, until the day before the export of the Register, have completed an inclusion/exclusion request. Stakeholder access to the Register has a maximum validity period of 30 days. The responsibility for searching the Register Update file lies with the recipient concerned, who must always seek and consult the most recent version of the Register and use it solely for the purposes of Article 11 of Law 3471/2006.
 
To apply for a complete copy of the Fixed Telephony Register of the company interested parties must complete the following application form and email it to MITROO11@cosmote.gr along with the required documentation (Official Gazette, Photocopy of ID Card photocopy of APT applicant for natural persons).

APPLICATION FOR REGISTRATION OF ARTICLE 11 Law 3471/2006

Subsequently, their application code and a 16-digit code are sent to the interested parties. Using the two codes, the interested party may obtain the register from OTE's  website. For more information you can email MITROO11@cosmote.gr.
 
 
In order to apply for the Company's complete Mobile Register interested parties can complete the application form below and email it to MITROO11@cosmote.gr along with the required documentation (Official Gazette, photocopy of ID card photocopy of APT applicant for natural persons).
 
APPLICATION FOR REGISTRATION OF ARTICLE 11 Law 3471/2006
 
The Register will be sent electronically to the email address of the person concerned within two business days. For more information you can email MITROO11@cosmote.gr.