General Information on the Processing of your Personal Data by OTE (Data Privacy Notice)

Protecting your data is a priority for us. We, at OTE fully understand how important the protection of your personal data is. This text concerns both subscribers and users of fixed, mobile telephony and internet access is an annex to the General Terms and Conditions for the provision of fixed telephony and internet services, as well as mobile telephony and defines the terms and conditions under which the company with the name "OGANIZATION OF TELECOMMUNICATIONS OF GREECE ANONYMOUS COMPANY" and d.t. "OTE S.A." or "OTE" or "COSMOTE", with registered office in Marousi (99 Kifissia Street), Tax ID 094019245, Tax Identification Number 094019245, Tax Office of the Athens Tax Office, G.E.M.H. No. 1037501000 (hereinafter referred to as the Company) processes the personal data of fixed telephony and Internet subscribers, as well as mobile telephony subscribers. This document applies to both subscribers and users of fixed, mobile and Internet access services, as well as those who use the mobile network with roaming (roamers). It also applies to those called by OTE subscribers (fixed and/or mobile) subscribers of other telecommunications providers. Therefore we take all necessary measures to ensure the security and proper management of your data.
You can download the General Data Privacy Notice here

Frequent Questions

Which is the latest version of the General Data Privacy Notice?

The General Data Privacy Notice was last updated at 17/10/2024. The full text (in pdf form) can be downloaded here.

The main changes are the following:

Updated data in case you are portable from another provider
The data and credit rating criteria for mobile services have been updated.
The cooperating debtor information companies have been updated
Updated the purposes of processing based on our legal obligations, (such as data we process for tax legislation, for roaming services and how to inform you of charges that may apply depending on your country of arrival, investigating complaints and audits on measured mobile or fixed internet speeds
Changes to the way we contact you for promotional purposes

A detailed list of the changes in the latest version of the Privacy Notice may be found in the table below:

Website section	changes
Introduction (which data subjects this Privacy Notice is about)	No changes.
What personal data do we process? (Articles 1 & 2 in text)	1. Updated data in case you are portable from another provider
For what purposes do we process your personal data? (Article 3)	2. The data and credit rating criteria for mobile telephony services have been updated 3. The cooperating debtors' information companies have been updated 4. Updated the purposes of processing based on our legal obligations (such as data we process under tax legislation, for roaming services and how to inform you of charges that may apply depending on your country of arrival, investigating complaints and audits on measured mobile or fixed internet speeds 5. Updated the purposes of processing based on our contractual relationship (such as how we communicate with you)
How will we contact you for promotional purposes? (Article 4)	6. Described how to change your options if you do not wish to receive promotional messages
Who will process your personal data? (Article 5)	No changes
How long will we keep your personal information? (Article 6)	No changes
What are the measures we take to protect your data? (Article 7)	No changes
What are your rights regarding your personal data? (Article 8)	No changes

What is GDPR and what are the changes for the citizens?

General Data Protection Regulation (GDPR), implemented on 25th May 2018, strictly regulates the personal data Protection and Process of physical persons.GDPR defines and establishes, in all European Union state members, a common legal framework following which business companies and organizations collect, manage and process personal data.

GDPR concerns all Business and Organizations that process customer personal data of Europeans citizens.

Within this legal framework, European citizens have enhanced rights, such as:

Right to access: you have the right to receive information about your personal data that we process.
Right to delete: you have the right to request the deletion of your personal data, if it is no longer necessary for the purposes for which it was processed or if you revoked the consent on the basis of which we collected and processed it.
Right to data portability: you have the right to receive your personal data provided to our company in a structured, commonly, used format that is readable (eg, receiving data in the Cloud)
Specific provisions are implemented for protecting children personal data eg. when the service is offered directly to the child, the personal data process is an authorized, if only the child is more than 16 years old or there is parental consent.

What are the measures OTE and COSMOTE take to protect my personal data?

COSMOTE implements appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss and against unauthorized alteration, disclosure or access, and against all other unlawful forms of processing.

Additionally, COSMOTE, provides procedures and processes for your personal Data protection. More information about this you may find in: www. cosmote.gr/dataprivacypolicy and in Binding Corporate Rules Privacy: https://www.cosmote.gr/cs/otegroup/en/asfaleia_plhroforiwn_kai_prostasia_proswpikwn_dedomenwn.html
GERMANOS is complied with COSMOTE data privacy rules as per the process of your personal data, as described here.

What should I do if I do not wish to receive advertising/ promotional messages (e.g. sms or/ and email)?

Τhe contact details you provide to us when you enter into our contract or when you communicate with us, as well as the phone, landline and mobile numbers you maintain on OTE and COSMOTE, may be used by OTE and COSMOTE for the purpose of communication for advertising / promotion of products and services, according to the legislation in force (Law 3471/2006). Thus, OTE and COSMOTE can send you promotional messages (e.g. via SMS, emails, push notifications, etc.) to the contact details that you have disclosed to us in an earlier transaction. If you do not wish to receive such updates, you may:

Contact Residential Customer Service on 13888
or Corporate Customer Service in On-line via contact form found: here

You may exercise your right to object, as described here.