The General Data Privacy Notice was last updated at 16/11/2021. The full text (in pdf form) can be downloaded here.

The main changes are:

• Personal data categories are described in more detail
• Purposes of data processing are described in more detail
• Addition of a new section regarding data processing for marketing purposes in article 4
• Data retention periods are described more thoroughly

A detailed list of the changes in the latest version of the Privacy Notice may be found in the table below:
 

Website section	Changes
What personal data do we process? (Articles 1 & 2 in text)	More detailed description of the categories of personal data we process
For what purposes do we process your personal data? (Article 3)	More detailed description of the purposes of processing and the legal basis, particularly regarding processing based on legitimate interests and legal obligations
How will we contact you for promotional purposes? (Article 4)	A separate section on communications for advertising purposes has been added
Who will process your personal data? (Article 5)	Mostly verbal improvements were made
How long will we keep your personal information? (Article 6)	The retention period for each purpose of processing is described in more detail
What are the measures we take to protect your data? (Article 7)	Mostly verbal improvements were made
Create an individual / corporate profile	No changes
What are your rights regarding your personal data? (Article 8)	Mostly verbal improvements were made

 

General Data Protection Regulation (GDPR), implemented on 25th May 2018, strictly regulates the personal data Protection and Process of physical persons.GDPR defines and establishes, in all European Union state members, a common legal framework following which business companies and organizations collect, manage and process personal data.

GDPR concerns all Business and Organizations that process customer personal data of Europeans citizens.

Within this legal framework, European citizens have enhanced rights, such as:

• Right to access: you have the right to receive information about your personal data that we process.
• Right to delete: you have the right to request the deletion of your personal data, if it is no longer necessary for the purposes for which it was processed or if you revoked the consent on the basis of which we collected and processed it.
• Right to data portability: you have the right to receive your personal data provided to our company in a structured, commonly, used format that is readable (eg, receiving data in the Cloud)
• Specific provisions are implemented for protecting children personal data eg. when the service is offered directly to the child, the personal data process is an authorized, if only the child is more than 16 years old or there is parental consent.

COSMOTE implements appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss and against unauthorized alteration, disclosure or access, and against all other unlawful forms of processing.

Additionally, COSMOTE, provides procedures and processes for your personal Data protection. More information about this you may find in: www. cosmote.gr/dataprivacypolicy and in Binding Corporate Rules Privacy: https://www.cosmote.gr/cs/otegroup/en/asfaleia_plhroforiwn_kai_prostasia_proswpikwn_dedomenwn.html
GERMANOS is complied with COSMOTE data privacy rules as per the process of your personal data, as described here.

Τhe contact details you provide to us when you enter into our contract or when you communicate with us, as well as the phone, landline and mobile numbers you maintain on OTE and COSMOTE, may be used by OTE and COSMOTE for the purpose of communication for advertising / promotion of products and services, according to the legislation in force (Law 3471/2006). Thus, OTE and COSMOTE can send you promotional messages (e.g. via SMS, emails, push notifications, etc.) to the contact details that you have disclosed to us in an earlier transaction. If you do not wish to receive such updates, you may:

• Contact Residential Customer Service on 13888
• or Corporate Customer Service in On-line via contact form found: here

You may exercise your right to object, as described here.