1. What personal data do we process?
Personal data means any information that concerns you and through which we can identify you. This identification can be done either by using specific information or through a possible combination of information that we have at our disposal.

OTE and COSMOTE as providers of electronic communications services process the following categories of personal data for the purposes described in Section 3 herein:
1.1 Simple Personal Data








1.2 Communication Data
Communication Data includes:



2. What is personal data processing?
Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

The information you trust us will be completely safe, because:
  • we retain only the absolutely necessary personal data, depending on the purpose of the processing,
  • we process data in a way that guarantees its security and protection from unauthorized or illegal access and processing and accidental loss, destruction or deterioration, utilizing the appropriate technical or organizational measures.
We also want to assure you that OTE and COSMOTE, do not process or store the content of all communication that takes place through our network with the exception of what is provided in Section 6 herein.

Please note that this is the general informative text of OTE and COSMOTE regarding the processing of personal data with regards to the provision of telecommunication services. In case you activate services provided by OTE or COSMOTE other than fixed telephony and internet and / or mobile telephony services,please seek more information, provided through more specific informative texts for the processing of your personal data per service here or on the site of the respective service. The specific terms regarding the processing of your personal data for the provision of a service are interpreted in combination with the present terms.
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5. Who will process your personal data?
6. How long will we keep your personal data?
7. What are the steps we take to protect your data?