What are your rights regarding your personal data?
The rights that a client may exercise include:

Right of access: You have the right to receive information about your personal data that we process (e.g., the purposes of the processing, the types of data, the recipients to whom it is communicated, the length of time it is retained) and to provide you with copies those.

Right to correct: You have the right to request correction of your data (eg. address correction, contact information, ID number).

Right of Deletion: You have the right to request deletion of your personal data if it is no longer necessary for the purposes for which it was processed or if you revoked the consent on the basis of which we collected and processed it. 

Right to restriction of processing: You have the right to request restriction of processing for a specific purpose.

Right to data portability: You have the right to receive your personal data provided to our company in a structured, commonly used format that is readable (eg, receiving data in the Cloud).

Right to object to the processing of your personal data in cases where you do not wish to have your personal data processed.

We also inform you that OTE and COSMOTE have designated a Data Privacy Officer (DPO) in accordance with the provisions of applicable law. You can contact the Data Protection Officer by sending an e-mail to customerprivacy@cosmote.gr.

To exercise your rights, you can:
  • send e-mail to customerprivacy@cosmote.gr, or
  • Fax to 2102511888 or send us
  • Send a letter to COSMOTE Customer Service, Postal Address: 99 Kifissias Av., 15124 Maroussi on “Exercising personal data rights” with a copy of your identity and by mentioning your name and mobile or landline number.
In case you consider that we have not satisfied your request sufficiently you have the right to file a complaint through a special web portal to the Hellenic Data Protection Authority (www.dpa.gr) Athens, 1-3, Kificias Ave.,11523 : Call Center: +30 210 6475600, Fax: +30 210 6475628. Detailed complaint instructions are provided on the Authority's website..

OTE and COSMOTE will respond to your requests gratis without delay within one month of receiving the request. In exceptional cases, this period may be extended by two (2) months if required due to the complexity of your request. In any event we will inform you of this extension and the reason for the delay.
If we consider that your request is manifestly unfounded or excessive, we reserve the right to request a reasonable fee for its satisfaction, taking into account administrative costs for its execution, or even refuse to respond to your request.

This Policy is updated when necessary. If there are significant changes in our Policy we will modify the relevant text accordingly before these changes take effect and we will make every effort to inform you by any appropriate means.

We encourage you to read this Data Privacy Policy from time to time to stay informed about the processing of your personal data by OTE and COSMOTE. This Data Privacy Policy was last modified on 16/11/2021.
Also see
What is defined as “personal data”?
Who will process your personal data?
What is the processing of personal data?