8. What are your rights in relation to your personal data?
The rights that a client can exercise include:
Right of access: You have the right to receive information about your personal data that we process (eg. the purposes of processing, the types of data, the recipients to whom they are notified, the period for which they are kept) and to provide you with copies of them.
Right of correction: You have the right to request a correction of your data (eg. correction of address, contact information, ID number).
Right to delete: You have the right to request deletion of your personal data in case they are no longer necessary in relation to the purposes for which they were processed or in case you revoked the consent on the basis of which we collected and processed them.
Right to restriction of processing: You have the right to request restriction of processing for a specific purpose.
Right to data portability: You have the right to receive your personal data provided to our company in a structured, commonly used format that is readable (eg, receiving data in the Cloud).
Right to object to the processing of your personal data in cases where you do not wish wish the processing of your personal data.
We would also like to inform you that OTE and COSMOTE have appointed a Data Privacy Officer (DPO) based on the provisions of applicable law. To contact the Data Protection Officer, you can send an e- mail to customerprivacy@cosmote.gr.
To exercise your rights, you can:
- send e-mail to customerprivacy@cosmote.gr, or
- letter to COSMOTE Customer Service, 99 Kifissias Ave. , 15124, Maroussi on "Exercise of personal data rights"
stating your full name, the connection number of your mobile phone or landline, but also the address to which you wish to receive the reply.
In case you think that we have not sufficiently satisfied your request and the protection of your personal data is affected in any way, you can submit a complaint through a
special web portal to the Data Protection Authority (Athens, 1-3 Kifissias Avenue , PC 115 23 | tel : +30 210 6475600). Detailed instructions for submitting a complaint are provided on the
website of the Authority.
OTE and COSMOTE will respond to your requests free of charge within one month of receiving the request. In exceptional cases, this deadline may be extended by two (2) months if required due to the complexity of your request. In any case we will inform you of this extension and the reason for the delay.
If we consider that your request is manifestly unfounded or excessive, we reserve the right to request a reasonable fee for its satisfaction, taking into account administrative costs for its execution, or even to refuse to follow up on your request.
This Policy is updated when necessary. If there are significant changes in our Policy we will modify the relevant text accordingly before these changes take effect and we will make every effort to inform you by any appropriate means.
We encourage you to read this Data Privacy Policy from time to time to stay informed about the processing of your personal data by OTE and COSMOTE. This Data Privacy Policy was last modified on 25/10/2023.
