Basic
BasicNetflix is adjusting the prices of its three packages (Basic, Standard, Premium) starting on 15/11/2024. For subscribers of Netflix packages through COSMOTE TV (both new and existing), the following will apply:
From 01/06/2025 for the 12-month commitment package
From 01/12/2025 for the 24-month commitment package
The new prices of the three Netflix packages effective on the above dates will be:
The price increase will take place according to the following dates stated below, simultaneously for all existing subscribers as well as for any new customers who acquire the service from that point onwards.
For COSMOTE TV & Netflix combo packages,the Netflix price increase (Basic, Standard, Premium) will take effect:
For 01/06/2025 for the 12-month commitment package
For 01/12/2025 for the 24-month commitment package
You will be notified in time, one (1) month before the new price is implemented, via SMS sent to the number you have provided for updates and in your COSMOTE TELEKOM bill.
You can choose another Netflix package either during the initial order or later through COSMOTE TELEKOM or Netflix. Regardless of your initial selection with COSMOTE TELEKOM once you create your account, Netflix will prompt you to choose a package (Premium, Standard, or Basic).
To change your package after creating your account, log in to your account on Netflix.com, visit the Netflix Account page, select "Change Plan," and choose one from the available packages.
Alternatively:
You can do this through My COSMOTE web My COSMOTE, select the COSMOTE TV subscription ID in the "Television" section, click "Manage Netflix" under the Program Information, and then "Change Package." You must have linked and be able to manage your COSMOTE TV subscription with your COSMOTE ID. For instructions, click here.
Request a plan change at a COSMOTE or GERMANOS store or by calling 13888.
Upon completing your order with COSMOTE TELEKOM, you will receive an SMS with a personal link to create your Netflix account. This link is personal to your subscription and should not be forwarded to others. After creating your account, Netflix will again prompt you to choose a package. Please make sure you select the correct package and pricing that better addresses what you are looking for.
Watch here the video with detailed instructions on the activation / link Netflix account process.
Alternatively, you can create your Netflix account through My COSMOTE, select the COSMOTE TV subscription ID in the "TV" section, click "Create/Link Account" under the Program Information. You must have linked and be able to manage your COSMOTE TV subscription with your COSMOTE ID. For instructions, click here.
You can create your Netflix account through My COSMOTE, select the COSMOTE TV subscription ID in the "TV" section, click "Account Activation" under the Program Information. You must have linked and be able to manage your COSMOTE TV subscription with your COSMOTE ID. For instructions, click here.
Yes, you can. When you receive the account activation link from COSMOTE TELEKOM, then you have to login with your existing Netflix credentials (username / password).
In this case, if you had originally created your account directly on the Netflix website, the charges from Netflix will be discontinued as soon as you complete this connection.
COSMOTE TELEKOM does not have access to your existing Netflix account during the order process and cannot automatically link it. To avoid double charges, we encourage you to complete this connection as soon as you receive the SMS for creating your account via COSMOTE while keeping your existing Netflix profile.
The COSMOTE TV & Netflix bundle packages come with a 12-month or 24-month commitment, depending on the package. If you no longer want the combo package, you can request a conversion to a COSMOTE TV package of similar content. A termination fee applies for the Netflix service as per the COSMOTE TV & Netflix combo package price list. If you wish to terminate the entire bundle package, an additional termination fee applies for the COSMOTE TV service. If you activate Netflix as an additional service, you can terminate it anytime without any charges.
To downgrade or terminate a bundle package,visit t a COSMOTE or GERMANOS store or contact 13888.
Through the Netflix app on your COSMOTE TV Set-Top-Box and on many Internet-connected devices like STBs, Smart TVs, computers, game consoles, smartphones, and tablets. For a full list, visit devices.netflix.com.
The Netflix app is pre-installed on the home screen of your COSMOTE TV decoder, next to the COSMOTE TV app.
If you know the email address you used to register with Netflix, go to netflix.com/LoginHelp to reset your password.
If you don't remember the email address you used to register or think you might have entered it incorrectly, check if you are logged in to Netflix on the device used for registration.
If so, you can view and update your account information. If you need further assistance, contact Netflix customer support at help.netflix.com.
a) Check if you are still logged in on the device used to connect the account, as you may be able to access your account information.
b) Alternatively, you can do this through My COSMOTE web, log in with your COSMOTE ID, select the COSMOTE TV subscription ID in the "Television" section, click "Manage Netflix" under the Program Information, and then "Retrieve Password." You will be redirected to a Netflix login page with your email address pre-filled. From there, you can log in to your Netflix account or change your password if you don't remember it. You must have linked and be able to manage your COSMOTE TV subscription with your COSMOTE ID.
ΑFor connection instructions, click here.
You can manage your account details at netflix.com/Account, including:
For support or more information on Netflix features, visit help.netflix.com.
Visit help.netflix.com for assistance and contact options or use Netflix Chat.