How can I activate services and packs?
Via My COSMOTE App or via a free call to 1330 or by visiting one of COSMOTE & GERMANOS shops.
What are the main COSMOΚΑΡΤΑ bundles?
Where can I see my available cash balance, talk time, SMS & MB?
Via My COSMOTE App, via a free call to 1314 or by sending- free of charge- the text message «Υ» to 1330.
How can I Top Up my balance?
- With a top up card: you will find them at COSMOTE & GERMANOS shops, at our network of partners, at kiosks and at sales points around Greece
- Online top up: via a credit or a debit card or via PayPal in My COSMOTE app or in cosmote.gr
- COSMOTE Mobile Easy Transfer: You can request from a COSMOTE Prepaid, Cost Control or Plan subscriber to transfer money to your balance by calling 1350. Moreover, if you belong in a COSMOTE ONE or COSMOTE Mobile Family Plan then you gain an extra 20% on the requested amount.
How does the automatic activation of the pack work?
Every time the talk time of your plan expires or runs out, a new one is automatically activated. If your cash balance is insufficient you will be notified via SMS and the new pack will be automatically activated at the next top up of your balance. The pack is not automatically activated if the available MB of the plan expire or run out.
How can I deactivate the service of the automatical activation of a bundle?
To deactivate the service send sms «B_OFF» to 1330 or call for free 1330 and press 1 - 5 - 0.
How can I choose to automatically activate other bundle and what options do I have?
The available bundle that can be automatically activated are the following:
To change the auto-activated bundle, call for free at 1330. First, press 1 and then 5 to hear the menu with all the available auto-activated bundles and choose the one that best fits your needs.
What apples to the service COSMOTE My Internet?
The service COSMOTE My Internet is pre-activated so that:
- Every time you consume 100% of your MB, surfing is interrupted
- You get notified immediately when the free MB expire
- The webpage of COSMOTE My Internet is immediately displayed on your mobile screen in order to activate one of the available Internet packs
- You can decide whether to continue by selecting directly from your mobile phone the Internet pack that suits your needs
- You can monitor any time your remaining free ΜΒ.
How can I include COSMOKAPTA in COSMOTE One?
In order to include COSMOKAΡTA in the plan, select anyone in your family with a COSMOTE One plan in his name, get them to call 13888 or visit a COSMOTE/GERMANOS shop and the procedure will be completed within a few minutes.
What is the validity period of the connection?
The connection is valid for a period of 13 months from the last top of balance or from the activation date of the connection. If 3 months pass without any top up of the balance, the subscriber will no longer be in position to make and receive calls since barring of incoming & outgoing calls, text messages and Internet will be automatically activated.
How can I change the language from English to Greek?
Call 1314 free of charge and press 9.
What is the customer service phone number?
COSMOTE Customer Service is available at 13888 with charge 0.19 €/call.