*A 5% additional monetary balance is applied to each top-up from €15 to €17.99, while a 10% additional value is applied to each top-up over €18. The percentage is calculated on the net top-up amount after the mobile tax is applied in each top-up balance.
one app for everything
You can get a new COSMOKAPTA number or keep the number you have with another provider by applying here, in the COSMOTE App or at a COSMOTE/GERMANOS store.
You can top up your balance via COSMOTE App, online here, at COSMOTE / GERMANOS stores or with top-up cards.
Every time you top up your balance you earn a data bonus based on the top-up value!
You can instantly retrieve your PUK code and unlock your device via:
of COSMOTE APP (under Management after selecting your number on the home screen) or by calling 13888.
Once you've recovered your PUK, here's how to unlock your SIM card:
On the device where you have the SIM locked, enter your PUK.
Set your desired 4-digit PIN, confirm it and the SIM card will be unlocked.
If you enter your PUK code incorrectly 10 times, then the SIM card will be locked and you will need to replace the SIM card.
You can communicate in the EU as if you were in Greece, using the free airtime, MB and SMS of your package at no extra cost. Free prepaid offers cannot be consumed in the EU. For more information on exceptions/restrictions, you can click here.
Through the COSMOTE App, you can see the available MB, talk time and SMS you have for use abroad (and specifically in the country you travel).
The balance analysis of your connection displays up to 3 different categories depending on the possibilities of using the MB / talk time / SMS you have abroad:
MB/ talk time / SMS for use in the country you are located at no extra charge
MB / talk time / SMS for use in the country you are located with extra charge
Unavailable MB/ talk time / SMS for use in the country you are located
If you want to surf the Internet outside the EU without worrying about high charges, you can choose the COSMOTE Roaming Now package that meets your needs, depending on the country you are in and you will have data at your disposal immediately when you need it. For more information, click here.
In addition, COSMOTE Travel & Talk offers you airtime for outgoing (where there are partner networks) and incoming calls and for sending SMS, at very low charges, in more than 125 countries around the world. For more information, click here.
The Prepaid Mobile Telephony Fee is calculated as 10% of the value of the talk or communication time provided, regardless of how it is granted, before value added tax.
The Fee is set at zero percent (0%) for natural persons aged fifteen (15) to twenty-nine (29) years old, i.e. persons who during each year have completed the fourteenth (14th) year of age by December 31st of the previous year and have not completed the thirtieth (30th) year of age by that date. For the application of the Zero Rate, registration in a special application is required.
In prepaid, regardless of the top-up method, a 10% prepaid fee is deducted from the top-up amount. Specifically, for renewals of 8€, 13€, 15€, 18€, 20€ and 30€, the value of the cash balance after deducting the prepaid fee is 7.27€, 11.82€, 13.64€, 16.36€, 18.18€ & 27.27€ respectively, including VAT, while in case of zero fee the initial amounts (including VAT) apply.
See details here.
Of course! With COSMOKAPTA you can enjoy free COSMOTE WiFi Calling that combines the advantages of VoWiFi (Voice over WiFi) and VoLTE (Voice over LTE) technologies. You can activate it by sending "WIFICALL" to 1333.
You can also have an eSim with COSMOKAPTA by replacing the physical SIM card you already have at a COSMOTE/GERMANOS store or by calling 13888.
See how to activate your eSIM here.
