COSMOTE's 4G/4G+ network greatly improves your mobile Internet experience, by providing multiple speeds*, so you can navigate the Internet even faster, watch HD videos without interruption, and download and upload large files really fast!

*COSMOTE’s 4G/4G+ LTE (Long Term Evolution) Advanced Pro network delivers a unique user experience with more than 6 times higher average speeds than the 3G network.The average access speed through COSMOTE’s 3G network exceeds 10 Mbps. These data are certified by the latest survey of the independent company P3 Communications, conducted in October 2017. The speed of data transmission depends on the router, the user’s location, as well as the number of users who make simultaneous use in the coverage area.

You do not have to do anything. Access to 4G/4G+ is open to all COSMOTE subscribers.

Existing charges will not be differentiated if the subscriber is using the 4G network.
The higher speeds of the new COSMOTE 4G network make it easier to use advanced multimedia applications, such as HD Streaming and HD Video Conferencing, as well as fast uploading and downloading of large files.

Some usage examples

• High Definition Video Streaming: approximately 2GB/hour
• Standard analysis Video Streaming: approximately 650ΜΒ/hour
• Website navigation: approximately 50ΜΒ/hour
• Email/month: approximately 512ΚΒ/mail
• High resolution picture sending: approximately 5ΜΒ/picture

The exclusive COSMOTE My Internet service offers you real cost control of your MB and peace of mind so you don't get charged without knowing it.

You are immediately informed when the MB ends
If you are a COSMOTE Mobile contract subscriber, when 80% of your free MB is consumed, you will receive an informative SMS that will include the link of the service page (http://myinternet.cosmote.gr) that will allow you to decide on how to proceed. Respectively, for the COSMOTE Mobile Subscriber Card or Prepaid subscribers, a corresponding SMS will be sent when there is 10MB left for Internet browsing.
In addition, when 100% of the free MB is consumed, the Internet access will be interrupted and if you are currently browsing the Internet, you will be automatically redirected to the service page, while at the same time you will receive an informative SMS.

You decide how to proceed
If you want to continue browsing, you may select one of the available mobile Internet packages from your mobile phone.

Monitor your available ΜΒ
Remain informed in real time about your available ΜΒ, when your packages are renewed and when they expire.

The Service is provided to all COSMOTE customers, regardless of the plan they are using. When you make a new connection, the COSMOTE My Internet service will be pre-activated.
Alternatively, you may activate the new service in the following ways:

• through http://myinternet.cosmote.gr
• by sending a free text message to 1333, typing MI.
• through the My COSMOTE App or the My COSMOTE section at cosmote.gr
• at COSMOTE/GERMANOS stores
• by calling the Fixed & Mobile Telephony Customer Service Department at 13888

For contract holders, the Cost Control service is compulsorily activated along with the COSMOTE My Internet service.

Moreover, you may monitor your available MB at any time through the My COSMOTE App or, alternatively, by sending «1» with a free text message to 1256.
For more information regarding the “Balance Check” service, click here.

Access to the 4G network requires the use of LTE-supporting devices. COSMOTE offers a wide range of cutting-edge 4G Smartphones, Tablets and USB Sticks, so you can enjoy incredibly fast mobile Internet.

You may use the SIM cards that work with the existing 3G network.

You don't need any different settings for your 4G device to access the network.

You should visit a COSMOTE store, to find out if your device can support COSMOTE’s 4G/4G+ network. Alternatively, you may call Customer Service at 13888 if you have a contract, prepaid or postpaid plan (0.19 €/call) or at 13818 for business entities (free call from COSMOTE company mobile phones).

For more than 25 years the mobile telephony network has been growing at a fast pace, providing impressive services to consumers wherever they are. The 3G network dominated the 2000s, providing internet access for simple uses, such as sending pictures and e-mails, and surfing the web.

In recent years mobile telephone internet use has increased rapidly. In order to be able to support the constantly increasing demand for data, we are investing in 4G and new technologies such as 5G, and we are freeing up the spectrum used by the 3G network, in order to achieve the best possible online experience and to support the development of new services.

The gradual deactivation of 3G will begin in September 2021 with the target of it being completed by the end of 2021, when 3G coverage will be completely replaced by COSMOTE 4G. This means that:

1. If you have a 4G device you will not be affected by the change, unless it is an older technology device, in which case you might observe some small differences.
2. If you have a 3G device and would like an equally good or even better mobile internet experience, you will have to replace it with a new 4G device. Otherwise, you can continue to use voice and text services via the 2G network, albeit with less mobile internet capabilities.
3. If you have a 2G device and you are satisfied with your mobile internet connection, you don’t need to make any changes.

To get the best possible mobile internet experience on your network, we recommend you get one of the latest 4GVoLTE devices, because:

1. Your experience will significantly improve, since COSMOTE’s 4G/4G+ network will provide speeds that are 6 times higher than the 3G network.
2. You can also upgrade your voice service experience and via WiFi Calling coverage at locations where there is not enough mobile telephony reception (e.g. basements).
3. You can use voice and internet functions at the same time.

The removal of the 3G network will cause no changes to your monthly charges.

We have developed the largest 4G network in Greece. All 3G coverage will be fully replaced by 4G. Furthermore, the free WiFi Calling service, which is available for all 4G VoLTE devices, will ensure coverage in the most demanding of locations (basements etc.) via WiFi, as long as there is a stable internet connection.

It will not affect it at all. Voice and text services, and the use of POS and other corresponding services for businesses will remain as is.

Following the removal of the 3G network, 3G device users will find they have very poor data services when not connected to WiFi. This will make it harder to follow social networks or use internet services in general. However, there will be no change to voice services.

For that reason, if you want to use mobile internet on your mobile phone, we recommend you replace your 3G device with a new 4G VoLTE device.

4G devices belong to one of two major categories:

1. 4G VoLTE devices that support WiFi Calling services, namely, high quality voice services via 4G and calls via WiFi internet in areas with no mobile telephony coverage which, however, have WiFi internet access.
2. 4G non-VoLTE devices that do not support WiFi Calling services.

This means that if your device is 4G non-VoLTE, there will be no difference to your internet service, except during your telephone calls.

If you want to upgrade your voice service to the best available quality and/or use of the free WiFi Calling service in places with inadequate mobile telephony reception (e.g. basements), we recommend you replace your 4G non-VoLTE device with a 4G VoLTE device.

No. There are now very cheap devices on the market. Furthermore, with the Buy Back programme, we can buy back your old device and provide you with a new 4G VoLTE device at an even lower price.

We recommend you buy your device from a COSMOTE or GERMANOS store or from our website. This will guarantee that you are 100% certain that your device will operate in the best possible way.

The device can, however, be purchased at any other physical of electronic point of sale in Greece, with confirmation from the store regarding the sound operation of the WiFi Calling service.

If you have a 4G tablet you don’t need to do anything. If you have a 3G tablet, you will have to replace it with a 4G tablet in order to go online when you are not connected via WiFi.

If you bought specialised equipment more than 5 years ago, it is very probable that you will need to change it in order to continue going online.

• If you have the HUAWEI B315s-22 device, you will need to replace it in order to continue to have voice and Internet services from COSMOTE Double Play SIM. The device will be replaced FREE of charge by COSMOTE and all you need to do is to visit the nearest COSMOTE store to pick it up. It is also needed a SIM card replacement that will also be for Free of charge from COSMOTE.

Then all you need to do is plug in your new device and enjoy the COSMOTE Double Play SIM service, through the 4G / 4G + network.

• Then all you need to do is plug in your new device and enjoy the COSMOTE Double Play SIM service, through the 4G / 4G + network.

Visit one of our COSMOTE or GERMANOS stores, show us your device, and we will tell you. You can also call 13888 or visit our website www.cosmote.gr/wificalling, where you can find all the 4G VoLTE devices that support the www.cosmote.gr/wificalling service.

No. Right now you will have to activate the relevant service. To do this, send a free text message with the word “WIFICALL” to 1333.

The removal of the 3G network only concerns use in Greece. Abroad you can also use your device on 3G networks, although we always ensure you get 4G speeds so you can enjoy the best user experience even when abroad.

If your devices are compatible with 2G technology and your application speed requirements are covered, you will not be impacted.

In all cases, we recommend you gradually transition to 4G/4G+ IoT solutions for even better speeds or NB-IoT for better power efficiency and good reception, even in conditions with bad coverage.