Value Added Services
Value Added Services
Γενική περιγραφή
Short Codes
The Short Codes are addressed to operators who wish to offer their customers the best communication & service experience by calling a convenient number from all networks, without increased costs.
Business segments that can benefit from using a Short Code to accommodate their customers, are:
  • Medical services
  • Roadside assistance
  • Urban - Interurban transport
  • Private Vehicle Roadworthiness Testing Centres
  • National Road Network
  • Local self-government bodies
  • Ministries
  • Banks
  • Radio Taxi
  • Power
  • Fuels
OTE Group of Companies provides integrated Short Code support solutions with additional functionality such as:
  • Activate the Short Code in selected areas (Prefectures)
  • Routing of Calls to the Short Code, based on the geographical origin or the time of the call
  • Ability to apply automated end-user menu options (IVR).
  • Call queuing mechanism
  • Simultaneous call limit
  • SLAs
The Short Code function can also be combined with call center solutions. 
Multimedia Information Services
The Multimedia Information Services (MISs) are the content services provided by calling to specific destinations, in particular numbers:
  • 901 xxx xxxx
  • 909 xxx xxxx
  • 806 xxx xxxx
  • 812 xxx xxxx
  • 825 xxx xxxx
  • 850 xxx xxxx
  • 875 xxx xxxx
  • 14xxx
  • 190-195xx, 198(0-5)x and 54xxx
These services are chargeable and may be charged either at a fixed rate per call, or per unit time charge with or without a minimum call duration.

The MISs include the following categories:
 
Audio text

Audio text services are provided by companies or individuals to consumers in order to communicate with knowledge bases, items, data, information or other types of services.
 
Televoting

The Televoting Service enables companies and individuals to conduct televotings, surveys, polls, etc.
The main advantage of this service is that it can record a large volume of phone calls in a very short time and the results are immediately known.
 
Companies or individuals can offer MIP through collaboration with OTE Group of Companies to subscribers of all networks. In any case, they should be licensed by HTPC.
Health Unit Appointment Management Service
The Health Unit Appointment Management Service is a unified system for managing & serving morning & afternoon appointments to clinics / doctors for public hospitals in Greece.

Main advantages:
  • 24/7/365 service via voice automated system
  • Call Center support in cases of ineffective automated service
  • Large Call Volume
  • No waiting time
  • Multiple levels of statistics & reports
How to get it

Contacting your Account Manager or COSMOTE Corporate Customer Service at 13818

Filling in the contact form!