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Mitsis Hotels Smart digital management of all data
Mitsis Hotels
Smart digital management of business data
The Need
COSMOTE Business IT Solutions have provided the MITSIS HOTELS Group with the opportunity to cover its needs as regarding the smart digital management of all company data for the Group’s 17 hotels, as it significantly contributed to the provision of better services to guests and suppliers, as well as to the reduction of operating costs.
The solutions
Open Text Content Server
COSMOTE, in cooperation with Your Ideas, customised the ‘Open Text Content Server’ platform in accordance with the needs of the MITSIS HOTELS Group. The infrastructure is provided by COSMOTE as a service, without requiring local equipment installation, achieving lower cost, higher flexibility and absolute security.
Data management
Optimum management was achieved regarding data on transactions, receipts and other documents from the reservation, warehouse, and accounting departments of all Group hotels. Employees of the MITSIS HOTEL Group can now log and recover data at the push of a button, wherever they are, because of their access to a single platform that communicates with current ERP, reservation and other systems.
The benefits
Hotel unit smart management
The digital platform utilises metadata and provides data analysis, processing and reporting capabilities easily and immediately. Thus, it allows for hotel unit smart management and the best possible understanding and satisfaction of modern travellers’ needs.
Information utilization
Employees of the MITSIS HOTEL Group can now log and recover data at the push of a button, wherever they are, because of their access to a single platform that communicates with current ERP, reservation, and other systems. All information collected is more effectively utilized, aiming towards strategic business decision making.
Productivity increase
The integrated solution COSMOTE has provided to the MITSIS HOTELS Group, significantly contributes to staff productivity and capability maximisation.
Operating cost decrease
COSMOTE Business IT Solutions provided the MITSIS HOTELS Group with the opportunity to minimise its operating costs.
Better guest and supplier services
The results are immediate in the experience of both guests and suppliers of the Group’s hotels, who are served faster and even more reliably.
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