ΙΤ Support Services

Coca-Cola HBC :
 
Technology investments with OTE Group as a strategic partner
 
 
The need
Coca-Cola HBC’s need for IT support services in 19 countries was met thanks to its new collaboration with OTE Group. This new investment of €8.7m in Greece, safeguards business continuity and creates more than 80 new positions in the IT sector.
The solutions
The IT support services are provided by OTE Group so as to assure efficient management and issues’ resolution across all enterprise information systems (Ordering, CRM, ERP, HR, etc) of Coca-Cola HBC.
 
The services are offering support:  
  • Το 26.000 Coca-Cola HBC users.
  • In 19 countries Greece, Cyprus, Bulgaria, Northern Ireland, Ireland, Romania, Switzerland, Italy, Austria, Slovenia, Bosnia, Croatia, Nigeria, Serbia, Hungary, Poland, Czech Republic, Slovakia, FYROM).
  • In 15 languages.
  • 24 Χ 7 Χ 365.
  • Οn site support in Greece, Cyprus and the Netherlands.
OTE Group developed combined multilingual IT Service Desk services, capitalizing on the know-how and specialization of its subsidiary, COSMOTE e-value for Contact Center Services.  Accordingly, two operating centers were created exclusively for Coca-Cola HBC’s needs.
 
This project is designed to allow the technical support team to administer and coordinate distant support and resolution activities for the enterprise information systems of Coca-Cola HBC across the 19 countries, right at the first contact. By leveraging the use of a variety of technologies and automations.
 
The cooperation of Coca-Cola HBC with OTE Group for the realization of large scale technological projects, started with the development of a cutting-edge Data Center, one of the largest not only in Greece but in Europe, Middle East and Africa.  The next project following regarded the redesigning and upgrading of the IT infrastructure that supports the SAP Business Warehouse application, forming one of the biggest SAP HANA facilities in Europe for Coca-Cola HBC.
The benefits
Giota Labropoulou, Group Business Solutions & Systems Manager for Coca-Cola HBC in 13 countries, stated:

“We are extremely proud to continue our successful strategic partnership with OTE Group in Greece and the wider OTE Group, which ensures ICT support to 19 out of the 28 Coca-Cola HBC countries. Since 2015, our investments in ICT projects in Greece have reached €57 million, highlighting our continued commitment to providing high added value services to our territories and contributing to youth employment for young talented people in our country.”