The IT support services are provided by OTE Group so as to assure efficient management and issues’ resolution across all enterprise information systems (Ordering, CRM, ERP, HR, etc) of Coca-Cola HBC.
The services are offering support:
- Το 26.000 Coca-Cola HBC users.
- In 19 countries Greece, Cyprus, Bulgaria, Northern Ireland, Ireland, Romania, Switzerland, Italy, Austria, Slovenia, Bosnia, Croatia, Nigeria, Serbia, Hungary, Poland, Czech Republic, Slovakia, FYROM).
- In 15 languages.
- 24 Χ 7 Χ 365.
- Οn site support in Greece, Cyprus and the Netherlands.
OTE Group developed combined multilingual IT Service Desk services, capitalizing on the know-how and specialization of its subsidiary, COSMOTE e-value for Contact Center Services. Accordingly, two operating centers were created exclusively for Coca-Cola HBC’s needs.
This project is designed to allow the technical support team to administer and coordinate distant support and resolution activities for the enterprise information systems of Coca-Cola HBC across the 19 countries, right at the first contact. By leveraging the use of a variety of technologies and automations.
The cooperation of Coca-Cola HBC with OTE Group for the realization of large scale technological projects, started with the development of a cutting-edge Data Center
, one of the largest not only in Greece but in Europe, Middle East and Africa. The next project following regarded the redesigning and upgrading of the IT infrastructure
that supports the SAP Business Warehouse application, forming one of the biggest SAP HANA facilities in Europe for Coca-Cola HBC.