The solution was provided by the innovative v-Banking
,service, based on COSMOTE
specialized technology solutions. The service is an advanced form of teleconference, which Eurobank
is the first to offer its business clients.
Eurobank's clients are now able to have personalized customer service, within a secure digital environment, from specialized counselors via high-resolution video calls, without the need of visiting a bank branch.
The project includes:
- the installation of a Cisco platform for remote collaboration between the bank and its clients,
- the design and implementation of innovative applications to enhance safety and credibility in communication;
- technical support for the next 5 years.