COSMOTE My Internet in the European Union

For you who want to have real cost control and feel safe that you will not be charged after the consumption of your available MB, the service COSMOTE My Internet is now valid even when you travel in the European Union.
 
You are notified directly when you run out of MB
Every time you use 100% of your MB, Internet navigating is interrupted and the COSMOTE My Internet webpage appears on your mobile.
You decide how you will continue
If you want to continue surfing, you can select via your mobile one of the available cost-effective mobile Internet packs.
You know the available MB
You are informed in real time about your available MB, about when they are renewed and about the due time of the mobile Internet plans you have purchased.
FAQ's
 
How can I use the service COSMOTE My Internet when I am in the European Union?
  • When the available MB for Internet in the European Union are consumed and if at that exact time you are surfing the Internet, access is interrupted and you will be automatically directed to the webpage of the service (http://myinternet.cosmote.gr)
  • Moreover, you will receive an informative SMS with a link directing you to the service webpage.
  • If you are surfing increased security webpages with the https:// indicator (f.i. Facebook, Google, Youtube) or using mobile apps, Internet access will be interrupted but you will not be automatically directed to the webpage of COSMOTE My Internet. In this case you can access the webpage via the link included in the informative SMS that will be sent.
  • If you want to continue surfing you must select one of the available options provided via the service webpage.
  • If you do not select any of the available options then, Internet access will remain disabled and you will not be charged. You will be able to continue surfing the Internet when you renew the MB of your plan or of the add-on data service for Internet in the European Union.
What information is available at the Service webpage when I am in the European Union?
  • Notification on the MB you can consume for free when you are in the European Union.
  • Detailed presentation of the available MB of each purchased plan or Internet pack, information on the renewal date of the free MB of your plan as well as on when each add-on pack expires.
  • Presentation of the available options in order to continue surfing the Internet.
  • Option to deactivate the service.
  • Access to the “Terms of Use” of the service.
How can I get notified about my ΜΒ from the service COSMOTE My Internet when I am in the European Union?
  • When you consume 80% of your free MB, you will receive an informative SMS with a link directing you to the service webpage (http://myinternet.cosmote.gr) in order to decide how you want to continue.
  • Moreover, when you consume 100% of your free MB, Internet access will be interrupted and if at that exact time you are surfing the Internet you will be automatically directed to the service webpage and receive an informative SMS at the same time.
I have a COSMOTE Business Mobile plan. What are my options in order to continue surfing the Internet when I am in the European Union?
COSMOTE Business Mobile plan subscribers with embedded ΜΒ or Mobile Internet subscribers.
  • You can continue surfing the Internet by activating one of the available GIGA NOW packs of your plan. When you are in the European Union the packs available for purchase are the following: GIGA NOW Month 2GB & GIGA NOW Month 3GB.
  • Alternatively, you can select to activate Charge per MB. In this case:
    • Charge per ΜΒ will be valid for the remaining invoicing period or until you return to Greece. Every time you travel from Greece to the European Union or vice versa, Charge per MB will be deactivated and you will have to decide again how you want to proceed.
    • The cost of Charge per MB during Roaming in the European Union will be determined according to the basic charges of your plan.
    • Moreover, you will receive text messages for every 10€-worth of roaming data usage with maximum notification limit set at two hundred (200) euro, unless you have activated the service COSMOTE Roaming Data Limit, in which case you will receive text messages from the service at the consumption of 20%, 40%, 80% and 100% of the selected limit.
COSMOTE Mobile plan subscribers without embedded ΜΒ.
  • You can continue surfing the Internet by activating one of the available Mobile Internet packs of your plan. In this case:
    • For the period during which the Mobile Internet pack remains active in your connection, when the free MB are consumed, Internet access will be interrupted and in order to continue surfing you will have to activate, via the service webpage, one of the GIGA NOW packs available for your plan in the European Union.
  • Alternatively, you can select to activate the pack COSMOTE Internet Day Pass. In this case:
    • The charge of the pack is 1,30€/day and it offers unlimited surfing to the Internet and to the COSMOTE my view service menu for 24 hours since the Internet access commenced.
    • The service Mobile Internet Day Pass has a fair usage policy of 100ΜΒ per day. If you exceed 100MB you can continue surfing without any extra charge but COSMOTE can reduce your connection speed for the remaining validity period of the specific Day Pass.
    • You can activate, any time you want and via the webpage, a new Mobile Internet pack before COSMOTE Mobile Internet Day Pass expires.
I am a COSMOTE Business Mobile plan subscriber and I have enabled the service COSMOTE My Internet in Greece. What must I do in order to have the service available in the European Union as well?
  • If you have activated the service COSMOTE My Internet in Greece it will be automatically valid during Roaming in the European Union as well.
I am a COSMOTE Business Mobile Cost Control subscriber and I have enabled the service COSMOTE My Internet in Greece. What must I do in order to have the service available in the European Union as well?
  • The service COSMOTE My Internet is not yet available in the European Union for COSMOTE Business Mobile Cost Control subscribers. When you have only 10ΜΒ for Internet surfing left, you will receive an informative SMS but your Internet access will not be interrupted.
Can I use the service COSMOTE My Internet via Wi-Fi when I am in the European Union?
  • The service as well as the available packs can be used only when you connect to the Internet via an affiliate network of COSMOTE and not via Wi-Fi.
I have subscribed to a plan or to a pack with Fair Usage Policy. What are my available options in order to continue surfing the Internet when I am in the European Union?
If you have subscribed to a COSMOTE Mobile Internet plan or you have activated a pack in which Fair Usage Policy applies, Internet access will be interrupted two times:
  • When you have consumed your free MB for Internet in the European Union, Internet access will be interrupted and you will have the following options:
    • Activate one of the Mobile Internet Now packs available in the European Union.
    • Activate the option “Consume the available MB with additional charge”.
  • Once you have consumed the overall available MB for Internet in the European Union (namely the free MB and those consumed with additional charge), Internet access will be interrupted and you will have the following options:
    • Activate one of the Mobile Internet Now packs available in the European Union.
    • Activate the option “Charge per MB”.
I have a COSMOTE Mobile plan and I am a permanent resident of the European Union. How does the Service COSMOTE My Internet work when I am in Permanent Roaming?
  • When you receive the SMS from Permanent Roaming informing you that additional charges for the consumption of the embedded usage of your plan will begin to apply, Internet surfing stops.
  • In order to continue surfing the Internet you must confirm that you want to consume your available MB at an additional charge of 0,0074€/ΜΒ.
  • Once you have confirmed it, the homepage of My Internet will be displayed where you can see the total MB you can consume in the European Union with additional charge.
  • Once you consume the total MB for Internet in the European Union provided with additional charge, Internet access will stop again. In order to continue surfing the Internet you have the following options:
    • Activate one of the Mobile Internet Now packs available in the European Union (which will be consumed at an additional charge of 0,0074€/ΜΒ).
    • Activate the option “Charge per MB”.
How can I activate the service COSMOTE My Internet in my connection?
  • The legal representative can activate the service in one of the following ways:
    • Via a phone call to COSMOTE Business Customer Service at 13818(without charge from your COSMOTE business mobile).
    • Via the Account Manager (Responsible Salesperson).
    • By visiting a store of the COSMOTE sales network.
    • Via My COSMOTE.
  • If you have activated the service COSMOTE My Internet in Greece, it will be automatically valid during Roaming in the European Union as well.
How can I deactivate the service COSMOTE My Internet?
  • The legal representative can deactivate the service in one of the following ways:
    • Via a phone call to COSMOTE Business Customer Service at 13818.
    • Via My COSMOTE.
  • When the service COSMOTE My Internet is deactivated, the standard pricelist charges of your plan shall apply.
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