Managed Network Services

COSMOTE  Managed Network Services

In order to monitor and manage the interface and equipment of your business online, we offer COSMOTE Managed Network Services. 

These are integrated value added services for products COSMOTE IPVPN and COSMOTE Dedicated Internet Access all-type-of –access services.

OTE Group experienced and qualified personnel, using advanced electronic supervision and management systems, ensures smooth daily operation and increased efficiency of your interface and business equipment. 

Specifically:

  • Monitors and informs on the unavailability of service conditions via e-mail and / or SMS.
  • Monitors and manages all restoration stages related to interconnection and line.
  • Manages the service via the dedicated Managed Services Portal.
  • Manages changes to the configuration of network equipment.
Via a specially configured web based application, the COSMOTE Managed Services Portal, you can track the status of the interconnection used by your business and create / watch ‘'damage reports " any time you desire.  

To enter the COSMOTE Managed Services Portal, please click here

Τhe service is provided by OTE S.A.

Packages & Features

OTE Managed Network Services are available in 3 different packages taking into consideration the level of monitoring and management each Business/enterprise needs

Monitoring
Monitoring and updating (alerting) for cases of non-availability of the service via mail and /or SMS.
Management of the service through a specialized Managed Services Portal, which contains:

  • Graphic display of the interface status
  • "Packet loss" and "Round Trip Time Delay" charts
  • "Packet loss" and "Round Trip Time Delay" charts for each Class of Service (if provided *)
  • List of the most recent alarms related to the interconnection
  • Creation and monitoring of trouble tickets opened concerning the service
  • Managing users accessing the portal
  • How-to section - Installation instructions and management of the active network equipment
* Refers only to the MNSforLL

Monitoring & Management Basic
Includes all the features of the monitoring service plus:
  • Graph-mapping of the interface speed (bandwidth utilization graphs)
  • Graphic display of the CPU, Memory utilization of the Client Router *
  • "Router" Management of the Customer concerning failure findings , distance changes in configuration (up to 3 times in 12 months for the Basic configuration of the equipment **) upon  request of the Customer, and any upgrades needed (with additional charge )
  • Create on-line configuration change requests via the "Managed Services Portal".
* Refers only to the MNSforLL
** Basic Router Configuration: integrated in the "Monitoring & Management Basic" packages, contains:
  • ACL
  • parameter transformations concerning the backup connection (phone, multilink Y / N, change password)
  • changes in NAT / PAT
  • WAN connection modifications
These operations are being handled remotely (and not "on site" ) by OTE technicians.

Monitoring & Management Advanced
Contains all of the above features of service «Monitoring» and «Monitoring & Management Basic» plus:
  • Graphs which depict the speed of the interface (bandwidth utilization graphs)
  • "Router" Management of the Customer concerning failure findings, distance changes in configuration (up to 6 times in 12 months for the Advanced configuration of the equipment *** for the functionality of the Router) upon request of the Customer, and any upgrades necessary (extra charge).
  • Create on-line configuration change requests via the Managed Services Portal.
*** Advanced Router Configuration: integrated in the Monitoring & Management Advanced package, contains:
  • Security features
  • VPN tunnels / IDS features -Voice/IP Telephony / Routers with multiple WAN interfaces
The above work is being handled remotely (on distance and not "on site" by OTE technicians).

In addition to the information that the company will monitor through the OTE Managed Services Portal, there will be also  a "Monthly Availability Report which will be generated by the systems and sent by email, setting out the following: availability, Packet Loss, RTTD of interconnections for the previous month.

The above features are presented in a summary table containing all the sites of the company. The despatch will be made automatically each month. A similar report will be sent to OTE Business Customer Service itself, and will contain aggregated data for all its customers.

Special Terms of Services
Configuration of Equipment
How to get it
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