Managed IT operations
Managed IT operations refers to management, operations and administration of hardware equipment, operating systems, databases, middleware, storage/backup and network elements (including licenses and vendor management) for support purposes. Managed IT operations are divided in two cases which address different customer’s environments and needs.
- IT operations services for existing HW deployments. This case is for companies that already have an installed environment and they would like to outsource their operations. We undertake all the operational activities required in order to maintain the infrastructure based on specific SLAs for a predefined period of time.
- IT operations management. In this case, services are bundled including HW/SW procurement, installation, support and operational services for a predefined period of time and specific SLAs. It is considered as a turn-key solution, since the customer receives an up and running environment. It refers mainly to companies that would like to have a new installation or migrate their existing environment to a new one.
The service is provided by OTE S.A.