Free Roaming
Free Roaming
About

Free Roaming

All COSMOTE subscribers communicate in Europe in the same way they do in Greece!
 
Regardless of where you are travelling within the European Union, you can use the free talk time, available MB and SMS of your plan as if you were in Greece!  

In particular, the following apply:

Outgoing calls: 
 

  • You use the free airtime (to all or to third party national networks) of your tariff plan or bundle for calls within the European Union, without additional charge.
  • If you do not have available airtime, you are charged according to the national charges of your plan for calls to third party national networks.
 

Incoming calls: 

 
  • The calls you receive when you are within the European Union are free of charge and do not consume the embedded airtime of your tariff plan or bundle. 
 

Data Usage:  

 
  • You use the free MB of your tariff plan or bundle in order to browse the Internet without additional charge.
  • If you do not have available MB you are charged according to the national charges of your tariff plan.
  • In the case that a fair usage policy (FUP) applies, with a limit on the MB you can consume for free within the European Union, you will be notified via a text message. as soon as you consume the free MB available for use within the EU If you have available MB from a different plan or bundle for free usage within the European Union these MB will be consumed first and then the usage of MB beyond the aforementioned limits will start at an additional charge of 0,0031€/ΜΒ.
  • If you do not have available MB from a different plan or pack for free usage within the European Union, then the MB beyond the aforementioned limits will be consumed at an additional charge of 0,0031€/ΜΒ.
  • You can find out the packages, in which a fair usage policy applies that sets a limit on the MBs that can be consumed free of charge in the European Union, through the table in the section "In which programs / packages does a fair usage policy apply?"
 

See which programs / packages have a fair use policy here.

Sending text messages (SMS):

 
  • You use the free SMS of your plan or bundle (to third party national networks or to all) in order to send text messages within the European Union, without additional charge.
  • If you do not have available SMS you are charged according to the national charges of your plan to third party national networks.
  • The receipt of SMS & MMS within the European Union is not charged.
 

The aforementioned prices include 24% VAT. Moreover, a Mobile Telephony Subscribers Fee of 10%. For more information click here.

FAQs

 
Which packs cannot be consumed within the European Union?
You cannot consume talk time & SMS to COSMOTE mobiles, landlines and to intracompany and WHAT’S UP destinations. The talk time of the pack After Dark 5000’ as well as the MB of the pack After Dark 10GB are also excluded. Moreover, if you are registered in the student offer you cannot consume the talk time/SMS of the packs Student 6€ and Student 8€. Finally, you cannot consume plans that are provided free of charge as part of.
Which calls are excluded from Free Roaming?
For calls and text messages to countries outside the European Union, short codes, premium numbers and satellite/maritime network services for which the respective roaming charges shall apply.
What happens if I remain abroad for a longer period?
If you stay in an EU country for a longer period and your mobile phone remains in roaming for a longer period than it did in Greece within a 4-month rolling period, then you will receive an informative text message that will provide you with a 14-day margin until the additional roaming charges apply. If you continue in roaming for a period longer than you did in Greece, then in order to consume the free embedded usage of your plan you will be charged with the following additional roaming charges:
 
  • 0,0397€/minute for outgoing calls
  • 0,0124€/SMS for text messaging
  • 0,0031€/ΜΒ for Internet browsing
  • 0,0089€/minute for incoming calls
You will receive a text message as soon as the additional charges start to apply. Finally, the additional charges concern traffic to/from EU networks, with charging step per second for voice and per KB for data usage, whereas for outgoing calls there is a minimum 30-second charge.
 
Prices include VAT 24% and the 10% Mobile Telephony Subscriber Fee. For more information regarding the Mobile Telephony Fee, click here.
Is Free Roaming within the European Union available to all?
Yes, all COSMOTE Contract, Cost Control and Prepaid subscribers can communicate in the European Union in the same way they do in Greece (under the premise they remain abroad for a longer period or use their mobile phone in Greece more than they do abroad within a 4-month period).
In which countries does Free Roaming apply?
Austria, Belgium, Bulgaria, France, French Guiana, Germany, Gibraltar, Guadeloupe, Denmark, Estonia, United Kingdom, Ireland, Iceland, Spain, Italy, Croatia, Cyprus, La Réunion, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Martinique, Monaco, Norway, Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic, Finland.