Welcome SMS when you travel!
When you arrive in a foreign country, COSMOTE will send you free of charge, an informative SMS with the charges for this country, as well as useful information.
In case you want to opt out of receiving these messages, or if you want to check the status of your connection, you can send a free of charge SMS to 1256, regardless if you are in Greece or abroad.
COSMOTE informs its subscribers who are located on ships, planes or in border areas in Greece that they may inadvertently automatically connect to satellite networks or networks of adjacent countries respectively, via the use of roaming services.Connection to those networks is charged according to the current roaming pricelist.
COSMOTE advises you about the cases of automatic, unrestrained connection and data transfer when traveling abroad.
For example, you can deactivate any software or automatic application updates if you don't need them when abroad.
As regards your mobile:
From 1st of July 2014 COSMOTE subscribers have the opportunity to choose any available Alternative Roaming Provider (ARP) for access to regulated data roaming services provided directly by the visited network in the European Union (EU), where it has a roaming agreement with the COSMOTE.
In case of selecting an ARP for local data roaming service (if it is active in the EU) during subscribers’ visit in an EU country, the internet data traffic via APN «euinternet» will be charged by the specific ARP and not by COSMOTE.
Data traffic via an ARP will include only traffic via the APN «euinternet» and only to countries within the EU. In some cases, additional services may not be available (eg. MMS, Blackberry etc). Any traffic without the APN «euinternet» or outside the EU will be charged by COSMOTE.
Moreover, subscribers should ensure that they have the correct device settings appropriate for the provision of local data roaming services. Attention should be given to the necessary APN (Access point node) device settings, the 2G/3G network settings, and the manual network selection of the visited network (which should be active throughout the duration of use of ARP’s services) in order to avoid any problems and unwanted charges, both during the journey or upon returning to Greece.
In case of an ARP selection for data roaming, charges shall be made directly by the ARP chosen and COSMOTE won’t be liable for supporting these services
Whenever ARP subscribers want to use data services offered by COSMOTE, either while roaming or in Greece, they should restore the original network settings of COSMOTE.
Additionally, from July 1, 2014 COSMOTE subscribers have the opportunity to choose any available Alternative Roaming Provider within the European Union, for access to regulated voice, SMS and data roaming services, provided as a bundle.
In case of selecting an ARP for the provision of regulated roaming services within the European Union, the charges for these services shall be made directly by the alternative roaming provider chosen by the subscriber. For any other roaming services, the current COSMOTE pricelist and the corresponding terms and conditions apply.
The above options are available to all postpaid and prepaid subscribers without having to change SIM card or mobile device. In case of modification of the current EU regulation in force and/or the Greek legislation and EETT’s regulatory framework, COSMOTE reserves the right to amend or repeal these options, in accordance with current applicable regulatory and legislative framework.
The service is provided by COSMOTE S.A.