ACER IT System Integration
ACER IT System Integration
The need

IT system integration services for ARIS, the core information system implementing regulations and policies in the energy sector.

The Solutions
Central Service Desk
Both onsite and offsite to support the end-users of ARIS throughout the Agency’s office hours.
Infrastructure implementation and operations
Including management of the system infrastructure of ARIS, management of Public Key Infrastructure (PKI) and provision of digital certificates for ARIS users and information security management.
Service Management
Implementation, operation and development of the ITSM processes, artefacts and workflows.
Project Management
Including project planning, monitoring and reporting of SLA KPIs.
The Benefits
Secure communication
Enabling their employees and key users to use reliable IT infrastructure services, including stakeholders in the field of energy (National Regulation Authorities for Electricity and Gas, Electricity Transmission Operators, Gas Transmission Operators, etc.).
Energy market regulation
Effectively implementing the ACER processes and regulations for market monitoring and coordination.
Enforcing cybersecurity policies and access control to sensitive/restricted data.
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