IT system integration services for ARIS, the core information system implementing regulations and policies in the energy sector.
Central Service Desk
Both onsite and offsite to support the end-users of ARIS throughout the Agency’s office hours.
Infrastructure implementation and operations
Including management of the system infrastructure of ARIS, management of Public Key Infrastructure (PKI) and provision of digital certificates for ARIS users and information security management.
Implementation, operation and development of the ITSM processes, artefacts and workflows.
Including project planning, monitoring and reporting of SLA KPIs.
Enabling their employees and key users to use reliable IT infrastructure services, including stakeholders in the field of energy (National Regulation Authorities for Electricity and Gas, Electricity Transmission Operators, Gas Transmission Operators, etc.).
Energy market regulation
Effectively implementing the ACER processes and regulations for market monitoring and coordination.
Enforcing cybersecurity policies and access control to sensitive/restricted data.
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