Upgrade and harmonization of the operation and capabilities of the European Emergency Service “112” in Greece*, in accordance with the European standards and specifications. Simultaneous optimization of the management of emergency incidents and situations.
*In Greece, the operating authority for the European Emergency Service 112 is the General Secretariat for Civil Protection from the Ministry of Citizen Protection.
Two new fully autonomous 112 centers in Athens for high availability and uninterrupted operation, with a capacity of 1,440 simultaneous inbound/outbound calls, offering 100 1st level local operators’ positions for the reception of emergency incidents and up to 150 2nd level remote operator positions (Hellenic Police, Hellenic Fire Service, National Center for Medical Assistance, Hellenic Coast Guard) for the management of emergency incidents.
New centralized 112 Inbound Emergency Incidents Management System connected with the local Emergency Response authorities throughout Greece, allowing direct and effective coordination of authorities responsible for the management of emergency incidents , multiple communication channel support, offering automated retrieval of location information and depiction on the map , compatible with advanced features, such as AML (Advance Mobile Location ) and eCall for (emergency calls from vehicles in case of an accident).
New 112 Citizen Alert System, allowing alerting services from 112 to the public (Reverse 112), such as alerts to citizens in a particular geographical area via Cell Broadcast messages, voice calls, SMS and emails, public alerts for an emergency situation via social media (Facebook, Twitter) and other alternative channels, as well as features facilitating the communication of authorities and organizations involved in the management of emergency situations.