Social - product responsibility

Social - product responsibility

PRODUCT RESPONSIBILITY
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes (Partially) Environment - Electromagnetic radiation Online CR Report 2010
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements (Partially) Environment - Electromagnetic radiation - Research and Development Online CR Report 2010
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling by type of outcomes. (Fully) Marketplace – Product Responsibility & Marketing Online CR Report 2010
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. (Fully) Marketplace – Customer Service Online CR Report 2010
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes (Partially) Marketplace – Product Responsibility & MarketingOther products Online CR Report 2010
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data (Partially) Marketplace - Regulatory Litigations Online CR Report 2010
PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. (Fully) Marketplace – Product Responsibility & Marketing - Other products Online CR Report 2010