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ΟΤΕ and Group
Message from the CEO
ΟΤΕ – ΟΤΕ Group
Vision – Mission – Business Strategy
Corporate Governance
CR & Business Strategy
Building Ties
C.R. Certifications and Indices
Corporate Responsibility & ΟΤΕ Management
Corporate Responsibility Team
Corporate Responsibility Section
Participations - Distinctions
Goals-Results-Commitments
Marketplace
Environment
Employees
Society
Stakeholder engagement
Customers (corporate, business, home)
Telecommunication Providers
Investors / Shareholders
Local Community / NGO
Media
Employees / Labour Unions
Suppliers
State/Government
CR Survey
National & International Co-operations
Building Ties
With the Marketplace
New Technologies & Broadband
Educating citizens on Broadband and new technologies
Telecommunication Operators
Fault-Reporting Call Centre for Telecommunications Operators
Customer Service
Complaints management
Stores Network & Certifications
Customer ‘Satisfaction and Loyalty Barometer’
Product Responsibility and Marketing Issues
Information Security and Communication Confidentiality
Procurement Procedures – Contracting
Regulatory Issues
With our Employees
Quality Management Systems (QMS)
Employee Evaluation System
Overview of OTE’s workforce
Health & Safety
Main Actions
Occupational Accidents
Equal Opportunities and non-discrimination
Basic and additional Benefits
Recruitment and Termination
Special hires
Training Programmes
Internal Communication
ΟΤΕ Ch@t
Intranet
Communication on Corporate Responsibility Issues
Internal Campaigns
Personnel Entertainment
With The Environment
Environmental policy
Measuring and reporting our Environmental impact and initiatives
Environmental impacts from the operation of OTE in Greece
Road transportation activity of OTE owned vehicles fleet
Greenhouse gases and other gases emissions
Indirect greenhouse gases emissions
Water consumption
Ozone layer
Electromagnetic radiation
Measures for reducing energy use and GHG emissions
Renewable Energy Sources
Energy conservation
Reduction of road transportation activity
Products and services that reduce GHG emissions
Raw materials and waste management
Technical waste
Paper use reduction and paper recycling
Waste electrical and electronic equipment
Lubricant oils and lead batteries
Used tires management
Recycling initiatives at OTEShops
Research and Development
Support for environmental initiatives by NGO
With Society
Supporting children, vulnerable social groups & youths
Social Marketing
Supporting Children Charities
Supporting vulnerable social groups
Helplines
Special Olympics World Summer Games ATHENS 2011
Supporting Youths and Promoting their Technology Skills
Corporate Volunteering
Cultural Heritage – Local Communities
Actions and initiatives in the Periphery
OTE Telecommunications Museum
OTE Sponsorship and Corporate Responsibility Actions Expenses
Annexes
Global Compact
GRI Index
GRI Statement
Company profile
Organisational Profile
Report Parameters
Governance
Report on the disclosures of the Management approach
Performance Indicators
Economic
Environmental
Social - labour practices
Social - human rights
Social - society
Social - product responsibility
External Assurance Statement
Subsidiaries
Cosmote
Romtelecom
Oteacademy
Hellas Sat
