Quality Management Systems (QMS)

OTE is committed to continuous improvement of Quality Management Systems, according to International Standard ISO 9001:2008 for 127 (Telecommunications Commercial Stores) and 15 Administrative Departments.
During 2010, the main advances in QMS Certifications were:

• Improvement of Environmental Management Systems, according to International Standard ISO 14001:2004 for two Departments: the Department of Maintenance and Repairs of the Transportation Means Unit (General Directorate for Regions) and the Customer Technical Support Department (General Directorate for Corporate and Business Customers).
• Improvement of Occupational Health and Safety Management Systems, according to ELOT 1801:2008 - OHSAS 18001: 2007 standard, for two Departments: the Department of Maintenance and Repairs of the Transportation Means Unit and the Customer Technical Support Department.
• Design, Development and Implementation of a Quality Management System, according to International Standard ISO 9001: 2008 for a) Internal Protection and Prevention Services (ESYPP) to be implemented regarding occupational health and safety and b) the Attica Sales Support Unit (SYPA).
• Creation of the annual nationwide program for measurement of the Electro-magnetic Field at OTE buildings.

QMS auditing in 2010

• Independent certified internal auditors carried out 75 internal audits at scheduled time intervals, in order to locate Non-Compliances and to take corrective measures, in accordance with the requirements of the Quality Management Systems.
• 6 internal audits were performed at scheduled time intervals in order to locate Non-compliances and to take corrective measures, in accordance with the requirements of the Environmental Management Systems, based on the International ISO 14001:2004 Standard and Occupational Health and Safety Management Systems, in accordance with the ELOT 1801:2008 standard.
• 4 audits were performed by an external Certification Body (ELOT) in order to locate Non-compliances and to take corrective measures, in accordance with the requirements of the Environmental Management Systems, based on the International ISO 14001:2004 Standard and the Occupational Health and Safety Management Systems, in accordance with the ELOT 1801:2008 standard.

QMS training in 2010

• Briefings were given by executives from the Department of Administration & Quality, to Department managers and executives, on the development and implementation of ISO 9001:2004 Quality Management Systems, ISO 14001:2004 Environmental Management Systems and ELOT 1801:2008 Occupational Health and Safety Management Systems.
• Planning and implementation, in cooperation with the Hellenic Management Association (EEDE), of seminars on the EFQM Business Excellence Model and in the context of Corporate Responsibility, Management of Knowledge and External Resources.
• Participation in the “Committed to Excellence” programme of the EFQM Business Excellence Model for European certification.