Product Responsibility and Marketing Issues

Product Responsibility and Marketing Issues

The equipment accompanying the products offered by OTE:

  • Has been certified and bears the mandatory markings required under EU legislation
  • Does not contain hazardous substances
  • Complies with EU Directive 2002/95/EC on the restriction of the use of certain hazardous substances in electrical and electronic equipment
  • Is accompanied by detailed instructions for their safe use
  • Consistently complies with regulations and directives concerning the provision of information and markings
  • Complies with the WEEE, RoHS and ICNIRP Directives, as well as the Presidential Decrees, bringing them into force
  • The Supplier is under the obligation to compensate OTE for any damages that may arise from an infringement of the WEEE, RoHS and ICNIRP Directives in regard to the materials that OTE has procured from it, even in those cases where the materials solely and exclusively bear OTE’s trademark
  • The Supplier is under the obligation to submit the legally mandatory certifications or attestations of compliance for the procured materials to the Product & Applications Division.

In regard to incidences of non-compliance with the regulations and non-binding codes of ethics on marketing communications, including advertising, product promotion and sponsorship, 5 regulatory proceedings were brought against OTE and its products in 2010 (compared to 3 in 2009), of which:

  • 1 was judged to be founded in the law and in the merits
  • 2 were judged to be unfounded in the law and in the merits
  • In 2 cases it was judged that a mandatory prerequisite is to be the immediate modification of the Conn-x connection status report.

For its part, in 2010 OTE filed 6 regulatory proceedings against other providers, of which:

  • 2 were judged to be unfounded in the law and in the merits
  • In 4 cases the provider was ordered to modify its promotional message.

The procedure followed by OTE in dealing with regulatory proceedings is set forth below:

  • The accusation is submitted before the Greek Communications Commission (SEE)
  • Within one week, SEE sets the accusation hearing date, on which the implicated companies submit their arguments for or against, respectively
  • The hearing is attended by representatives of the advertising company that prepared the promotional campaign, as well as by representatives of the companies' marketing departments
  • The decision by SEE is usually issued within 2 working days. It stipulates the deadline within which the defendant must comply and correct/amend its promotional campaign.
  • The new promotional campaign is subsequently launched, and OTE similarly verifies its adherence to the orders issued by SEE.

Further information is available at the SEE website: