Cosmote

Personalized Customer Care

Because COMOTE, having acknowledged the needs of the modern enterprise, has developed new services to your meet your expectations, providing you with two specialized advisors who will immediately and effectively correspond to all your needs. 

• The Account Manager of your business (Personal Corporate Advisor), who will visit you suggesting you the appropriate plans and services that will meet the needs of your company
• Account Agent (Business Customer Care Representative), who will service you by telephone in order to immediately transact and handle your requests.

This way, you will always have close to you the appropriate person to cover any communication need of your company.

Account Manager

The Account Manager (Personal Corporate Advisor) is your personal advisor, holds the responsibility for suggesting the appropriate plan that will meet the telecommunication needs of your company. The advisor will work close to you, will be informed about your expectations and will advise you in the most reliable way, so you can:

• Select the appropriate tariff plan that will cover your needs for your maximum benefit and the best cost control for your company
• Select the appropriate services in order to work much quicker and easier
• Make a flexible adjustment of all COSMOTE products to the special features of your business
• Receive on time and reliable information about all the new products and services of COSMOTE, as well as the new handsets available in the marketplace
• Be informed about any issue concerning the contract renewal of your company lines.

Account Agent

The Account Agent of your business (Business Customer Care Representative) is the person in charge to cover your needs, anytime you wish, willing to assist you by telephone, and handle immediately and effectively whichever request you may have, such as:

• Switch in Tariff Plans
• Activate or deactivate a service
• Provide you with analytical information concerning the services you have activated and the operation of your handset, willing to solve with responsibility and clarity any request you may have
• Change your business data (eg. Address, payment method)
• Clarify any query concerning your monthly bill or the charge of the services
• Declare the loss or theft of your handset or your SIM card and activate the call barring service.

In order to be served, you can call for FREE at 13839 over your COSMOTE business mobile phone, or at +30 697 10 138 39 in case you are abroad, charged according to the foreign network pricelist, plus 10%. In addition, you can contact the number 138 39 in order to call over landlines and mobile numbers of another network, charged as set by the network provider by whom you make the call.

More specifically, the charges are as follows: ΟΤΕ 0,110577?/minute, Wind fixed telephony 0,1305€/minute, Wind mobile telephony from 0,25€/minute up to 0,34€/minute CYTA HELLAS 0,1305€/minute, VOICENET 0,1305€/minute, Cosmoline 0,1305€/minute, Forthnet 0,13038€/minute, HOL 0,1292€/minute, Vivodi 0,1240€/minute, ΟΝ TELECOMS 0,1240€/minute, Algonet 0,1305€/minute *

13839 is always at your disposal, everyday, 24 hours per day!