Before you enter the world of WHAT’UP, you need to register your personal data
Come to a COSMOTE, GERMANOS, OTE or other COSMOTE point of sale with your ID and register your personal data, fast and safely.
Once you have concluded the registration process, you can follow the steps below to activate your new WHAT’S UP prepaid card.
1. Insert your COSMOTE SIM card in accordance with your handset manufacturer’s instructions and switch on your handset by keeping the ON/OFF key pressed for a few seconds
2. Enter the 4-digit PIN1 code printed on the back of your COSMOTE SIM card and press OK or #
3. If your battery is charged, you will see a sign on your screen indicating that you are connected to the COSMOTE network
4. Now you just have to dial any number*. Upon dialing the number, you will hear a recorded message welcoming you to COSMOTE network and informing you that your number will be soon activated. To complete the activation process, you must listen to the entire message before you hang up Right after that message, the number you have dialed will be called. The WHAT'S UP connection will be realized irrespective of whether your call is answered or not.
That’s it! You have entered the world of WHAT’S UP!
Duration of Use
Don't worry! You've got time ... More specifically, you've got the whole period of 12 months from the time you activate your WHAT'S UP. If your airtime runs out before the 12 months, you can still receive phone calls, until the period of 12 months. You can top up your airtime anytime, by purchasing a Top Up Card (Renewal Card). Every time you renew your free airtime, you also renew the usage duration for your WHAT'S UP for an extra 12 months from the last recharge.
The validity period of the cash balance is 3 months (90 days) from the last recharge. If you spend 3 months (90 days) without recharging, you lose any cash balance left on your account.
The validity period of your connection is 12 months since the last renewal or the date of activation of the connection. If you spend 12 months without recharging, you cannot make and receive any phone calls. However, COSMOTE offers you one additional month, in which you have the option to top up your airtime and renew the validity period of your connection for 12 months. But if 13 months have passed without any recharge, your number is automatically deleted and thus your connection to the network of COSMOTE is deactivated.
*This includes all call numbers, except for those that are called free of charge (1314 is excluded), such as emergency numbers (e.g.166).